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431585

registered interest
date	23/11/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Welfare Tax Credits
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, if he will make representations to Concentrix on introducing a liaison unit for hon. Members to raise constituents' tax credit cases.
tabling member constituency	Glasgow North West
tabling member printed	Carol Monaghan
uin	17151
answer	answer is ministerial correction date of answer 01/12/2015 answer text <p>Concentrix are not introducing a liaison unit for hon. Members as HM Revenue and Customs has three areas allocated to deal with representations from hon. Members relating to their constituents’ concerns: a dedicated MP hotline for tax credits, an MP complaints team that deals with tax credit complaints, and a Ministerial correspondence team.</p><br /> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 01/12/2015 16:31:25 answering member 1529 label Biography information for Mr David Gauke
tabling member	4443 label Biography information for Carol Monaghan

431597

registered interest
date	23/11/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Welfare Tax Credits
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, how many tax credit claims have been stopped as a result of checks by Concentrix since they took on the contract; and how many such claims were restored upon appeal.
tabling member constituency	Glasgow North West
tabling member printed	Carol Monaghan
uin	17279
answer	answer is ministerial correction date of answer 01/12/2015 answer text <p>The information is not readily available and could only be obtained at disproportionate cost.</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 01/12/2015 16:33:58 answering member 1529 label Biography information for Mr David Gauke
tabling member	4443 label Biography information for Carol Monaghan

431609

registered interest
date	23/11/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Welfare Tax Credits
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, whether HM Revenue and Customs (HMRC) undertakes monitoring or verification of the decisions of Concentrix in terminating tax credit payments to claimants; what mechanisms are in place to allow Concentrix to report back to HMRC on actions taken in individual cases; and whether those mechanisms have been used.
tabling member constituency	Glasgow North West
tabling member printed	Carol Monaghan
uin	17351
answer	answer is ministerial correction date of answer 01/12/2015 answer text <p>I can confirm that HM Revenue and Customs closely monitors and verifies the decisions of Concentrix.</p><br /><p>Full details can be found in the Contract, which is available to view here: <a href="https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7" target="_blank">https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7</a></p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 01/12/2015 16:33:12 answering member 1529 label Biography information for Mr David Gauke
tabling member	4443 label Biography information for Carol Monaghan