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46845

registered interest
date	03/04/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, how many business rates appeals to the Valuation Office Agency are currently classified as (a) outstanding, (b) received and (c) cleared, by region; and what the current median time taken in days is to clear business rates challenges in each region.
tabling member constituency	Streatham
tabling member printed	Mr Chuka Umunna
uin	195251
answer	answer is ministerial correction date of answer 28/04/2014 answer text <p>Table 1 shows the latest available statistics on proposals (appeals), by region, to amend the 2010 rating lists. The numbers provided cover England and Wales for the duration of the 2010 rating list as of 30 September 2013.</p><p> </p><p>Table 1: Proposals to amend the 2010 Rating Lists</p><table><tbody><tr><td><p><strong>Region</strong></p></td><td><p>Total Received<sup>1,2</sup></p><p>1 Apr 10 to 30 Sept 13</p></td><td><p>Total Cleared<sup>1,2</sup></p><p>1 Apr 10 to 30 Sept 13</p></td><td><p>Total Outstanding<sup>1,2 </sup>at 30 Sep 13</p></td><td><p>Median time to clear (days)</p><p>30 Sept 13</p></td></tr><tr><td><p><strong>England</strong><strong> and Wales</strong></p></td><td><p><strong>572,780</strong></p></td><td><p><strong>409,680</strong></p></td><td><p><strong>163,100</strong></p></td><td><p><strong>360</strong></p></td></tr><tr><td><p>England</p></td><td><p>544,550</p></td><td><p>388,850</p></td><td><p>155,700</p></td><td><p>360</p></td></tr><tr><td><p>North East</p></td><td><p>23,030</p></td><td><p>17,370</p></td><td><p>5,660</p></td><td><p>360</p></td></tr><tr><td><p>North West</p></td><td><p>79,090</p></td><td><p>58,620</p></td><td><p>20,470</p></td><td><p>370</p></td></tr><tr><td><p>Yorkshire and the Humber</p></td><td><p>52,920</p></td><td><p>41,150</p></td><td><p>11,770</p></td><td><p>330</p></td></tr><tr><td><p>East Midlands</p></td><td><p>34,530</p></td><td><p>26,520</p></td><td><p>8,010</p></td><td><p>300</p></td></tr><tr><td><p>West Midlands</p></td><td><p>53,310</p></td><td><p>40,540</p></td><td><p>12,770</p></td><td><p>320</p></td></tr><tr><td><p>East</p></td><td><p>53,340</p></td><td><p>37,530</p></td><td><p>15,820</p></td><td><p>380</p></td></tr><tr><td><p>London</p></td><td><p>119,130</p></td><td><p>71,540</p></td><td><p>47,590</p></td><td><p>400</p></td></tr><tr><td><p>South East</p></td><td><p>77,700</p></td><td><p>56,440</p></td><td><p>21,260</p></td><td><p>380</p></td></tr><tr><td><p>South West</p></td><td><p>51,500</p></td><td><p>39,150</p></td><td><p>12,350</p></td><td><p>350</p></td></tr><tr><td><p>Wales</p></td><td><p>28,230</p></td><td><p>20,830</p></td><td><p>7,400</p></td><td><p>360</p></td></tr></tbody></table><p> </p><p><sup>1 </sup>Figures may not sum to the totals due to the rounding of figures.</p><p><sup>2</sup> VOA Official Statistics, Local Rating Lists: Business Rates</p><p>(Experimental Statistics): Table As, November 2013</p><p><a href="http://www.voa.gov.uk/corporate/_downloads/xls/NDR_TableA_All_2010.xls" target="_blank">http://www.voa.gov.uk/corporate/_downloads/xls/NDR_TableA_All_2010.xls</a></p><p> </p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 28/04/2014 12:00:00 answering member 1529 label Biography information for Mr David Gauke
tabling member	4128 label Biography information for Chuka Umunna

46855

registered interest
date	03/04/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, if he will put arrangements in place to enable telephone callers to the Tax Credit Office in Preston to raise queries with an official rather than through the automatic telephone system.
tabling member constituency	Walsall North
tabling member printed	Mr David Winnick
uin	195176
answer	answer is ministerial correction date of answer 28/04/2014 answer text <p>The introduction of HMRC's Intelligent Telephony Automation (ITA) system has enabled HMRC to significantly reduce call handling and call waiting times and increase satisfaction.</p><p> </p><p>The speech recognition technology system reacts to what the caller says instead of selecting an option by pushing a button on their phone. ITA allows customers to say what they want to discuss when they telephone HMRC. For the majority of customers, this means their queries are answered by tailored informational messages, without the need to speak to an adviser. If a customer still wants to speak to someone, ITA ensures the adviser is already aware of the customer's reason for calling, offering a more effective customer service.</p><p> </p><p>This enables HMRC to offer a more efficient and tailored customer service and where necessary, give the customer extra support.</p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 28/04/2014 12:00:00 answering member 1529 label Biography information for Mr David Gauke
tabling member	316 label Biography information for Mr David Winnick

46194

registered interest
date	01/04/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what land is owned by HM Revenue and Customs (HMRC); and what land HMRC plans to sell in the next year.
tabling member constituency	Dover
tabling member printed	Charlie Elphicke
uin	194789
answer	answer is ministerial correction date of answer 28/04/2014 answer text <p>HMRC does not own any land, and does not have any un-encumbered freehold buildings within its estate. The only exceptions to this are that freehold interests in five Grade 1 Listed buildings are owned by HMRC. However, each of these is subject to encumbrances impacting value and market demand. These five are comprised of the following;</p><p> </p><p>· Three historic Custom Houses (London, Greenock &amp; Belfast) each of which is subject to a 175 year lease from 2001 with nil rent receivable. HMRC sold the virtual freehold interest in these properties in 2001</p><p>· Darwin House in Shrewsbury is subject to a 175 year lease from 2001 with nil rent receivable. HMRC also sold the virtual freehold interest in these properties in 2001</p><p>· 100 Parliament Street / 1 Horse Guards Road in London is subject to occupational rights to 2037 for the PFI provider, with nil rent receivable.</p><p>· The 100PS Exchequer Partnership (EP 2) PFI agreement commenced on 19/11/2004 and runs for 33 years. HMT have a separate EP1 agreement for 1HGR.</p><p> </p><p>HMRC does not plan to sell land or buildings in 2014/15.</p><p> </p><p>This position was previously stated and accepted in a response to an enquiry made by the Homes and Community Agency in November 2013 on behalf of Cabinet Office (Government Property Unit) in relation to the Strategic Land and Property Review.</p><p> </p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 28/04/2014 12:00:00 answering member 1529 label Biography information for Mr David Gauke
tabling member	3971 label Biography information for Charlie Elphicke