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<p>The Government recognises the importance of appropriate access to banking. However,
decisions on opening and closing branches are a commercial issue for banks and building
societies. The Government does not intervene in these decisions or make direct assessments
of these branch networks.</p><p> </p><p>Guidance from the Financial Conduct Authority
sets out its expectation of firms when they are deciding to reduce their physical
branches or the number of free-to-use ATMs. Firms are expected to carefully consider
the impact of planned branch closures on their customers’ everyday banking and cash
access needs and consider possible alternative access arrangements. This ensures that
the implementation of closure decisions is undertaken in a way that treats customers
fairly.</p><p /><p>Alternative options for access can be via telephone banking, through
digital means such as mobile or online banking, and the Post Office. The Post Office
Banking Framework allows 99% of personal banking and 95% of business banking customers
to deposit cheques, check their balance and withdraw and deposit cash at 11,500 Post
Office branches in the UK.</p><p> </p><p>The Government also recognises that cash
remains an important part of daily life for millions of people across the UK, particularly
those in vulnerable groups, and has committed to legislate to protect access to cash.</p><p>
</p><p>Following the Government’s commitment to legislate, firms are working together
through the Cash Action Group to develop new initiatives to provide shared services.
New shared services will complement other industry initiatives to support access to
cash, such as mobile branches and pop-up services, as well as services for people
who need to make payments in their own homes. The Government welcomes the direction
set by industry’s commitments at the end of last year and looks forward to seeing
what results they deliver in protecting cash facilities for local communities across
the UK.</p>
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