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782061

registered interest
date	01/11/2017
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Government Departments: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, what steps he is taking to ensure that third-party telephone providers do not have access to Government helplines; and if he will make a statement.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	110803
answer	answer is ministerial correction date of answer 28/11/2017 answer text <p>Government Helpline services are procured from a wide range of Telecommunication providers in the UK. These services are contracted by Government from the Telecommunication market in accordance with both Ofcom regulation and the Data Protection act. As such third party telecommunications providers are an integral part of the Government supply chain, and Government is taking no steps to remove third party Telecommunications providers from ensuring that citizens can communicate with Government easily.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 28/11/2017 16:04:35 answering member 4048 label Biography information for Caroline Nokes
tabling member	4463 label Biography information for Chris Stephens

780379

registered interest
date	30/10/2017
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Civil Servants: Industrial Disputes
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, how many days work were lost to industrial action taken by employees of the Government and its agencies in (a) 2015 and (b) 2016.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	110431
answer	answer is ministerial correction date of answer 16/11/2017 answer text <p>The Cabinet Office does not hold this data centrally, and the collection of departmental strike data is a matter for individual departments. The Office of National Statistics also publishes comprehensive data on days lost due to strike action in the public sector.</p><p>Link: <a href="https://www.ons.gov.uk/search?q=Public+sector+strike+data" target="_blank">https://www.ons.gov.uk/search?q=Public+sector+strike+data</a></p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 16/11/2017 15:59:09 answering member 4048 label Biography information for Caroline Nokes
tabling member	4463 label Biography information for Chris Stephens

694283

registered interest
date	24/02/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Housing Benefit: Scotland
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many people have been affected by the revised benefit cap in each local authority area in Scotland; and if he will make a statement.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	65450
answer	answer is ministerial correction date of answer 01/03/2017 answer text <p>The number of households affected by the benefit cap by each Local Authority area in Scotland is published and can be found at:</p><p> </p><p><a href="https://stat-xplore.dwp.gov.uk/" target="_blank">https://stat-xplore.dwp.gov.uk</a></p><p>Guidance on how to extract the information required can be found at:</p><p><a href="https://sw.stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html" target="_blank">https://sw.stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html</a></p><p> </p><p>The latest available data shows the number of households capped at November 2016. The changes in cap levels were rolled-out across Local Authorities from 7 November 2016 to 20 January 2017. Due to this phased implementation of the new levels, and the way in which monthly data on capped households is returned to DWP over a four week rolling period, the main impact of these changes will not be seen in the Benefit Cap Official Statistics until May 2017, when data to February 2017 will first be published.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 01/03/2017 17:53:40 answering member 4048 label Biography information for Caroline Nokes
tabling member	4463 label Biography information for Chris Stephens

694284

registered interest
date	24/02/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Housing Benefit: Glasgow
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the estimated additional cost is to each household in the Glasgow Local Authority Area renting in the private rented sector affected by the revised benefit cap; and if he will make a statement.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	65451
answer	answer is ministerial correction date of answer 01/03/2017 answer text <p>Out of those expected to be affected by the lower benefit cap, the average additional cost per household in the Glasgow Local Authority Area, renting in the private rented sector, is estimated to be an average of £47 per week.</p><p> </p><p>Out of those expected to be affected by the lower benefit cap, the average additional cost per household in the Glasgow Local Authority Area, renting in the social rented sector has been estimated to be an average of £54 per week.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes grouped question UIN 65452 question first answered 01/03/2017 17:27:31 answering member 4048 label Biography information for Caroline Nokes
tabling member	4463 label Biography information for Chris Stephens

694285

registered interest
date	24/02/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Housing Benefit: Glasgow
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the estimated additional cost is to each household in the Glasgow Local Authority Area renting in social housing affected by the revised benefit cap; and if he will make a statement.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	65452
answer	answer is ministerial correction date of answer 01/03/2017 answer text <p>Out of those expected to be affected by the lower benefit cap, the average additional cost per household in the Glasgow Local Authority Area, renting in the private rented sector, is estimated to be an average of £47 per week.</p><p> </p><p>Out of those expected to be affected by the lower benefit cap, the average additional cost per household in the Glasgow Local Authority Area, renting in the social rented sector has been estimated to be an average of £54 per week.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes grouped question UIN 65451 question first answered 01/03/2017 17:27:32 answering member 4048 label Biography information for Caroline Nokes
tabling member	4463 label Biography information for Chris Stephens

692070

registered interest
date	20/02/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Equality
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many equality impact assessments have been carried out in the last three years on public service reforms which impact on (a) departmental staff and (b) members of the public; and if he will make a statement.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	64454
answer	answer is ministerial correction date of answer 28/02/2017 answer text <p>As an employer DWP are committed to equality and valuing diversity in our workforce. DWP policies, guidance and procedures continually raise awareness to assure that any new policies or policy changes do not discriminate unfairly against claimants/customers, employees or external partners under the protected characteristics outlined in the Equality Act 2010.</p><p>The Equality Act 2010 is embedded into DWP processes and policies, however, the information requested is not collated centrally and could only be provided at disproportionate cost.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 28/02/2017 17:27:44 answering member 4048 label Biography information for Caroline Nokes
tabling member	4463 label Biography information for Chris Stephens

649557

registered interest
date	01/12/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 4 November 2016 to Question 51323, what the monthly receipts to the public purse were from (a) fees charged for applications to the Child Maintenance Service (CMS), (b) collection fees for paying parents using the CMS collect and pay service, (c) collection fees for receiving payments using the CMS collect and pay service and (d) enforcement fees levied on paying parents in each month from April to November 2016.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	55905
answer	answer is ministerial correction date of answer 06/12/2016 answer text <p>I refer the hon. Member to the written answer I gave the hon. Member for Stretford and Urmston on 24<sup>th</sup> November 2016 [53614].</p><p> </p><p>Information on fees in the financial year to date will not be available until audit of the 2016/17 Client Funds Account has been completed.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 06/12/2016 14:30:32 answering member 4048 label Biography information for Caroline Nokes
tabling member	4463 label Biography information for Chris Stephens

638442

registered interest
date	17/11/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what progress his Department has made on its review of the numbering policy pertaining to 0345 and 0800 telephone numbers provided for benefit claimants to contact his Department.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	53585
answer	answer is ministerial correction date of answer 25/11/2016 answer text <p>The Department’s current policy is that calls to claim benefit by telephone should be free to a customer so it uses 0800 free phone numbers where these calls typically take longer.</p><p> </p><p>The Department uses 0345 telephone numbers where its customers call for other reasons, and these are calls that typically take less time to resolve. 0345 telephone numbers are included in many landline and mobile call minute packages. Where customers do have to pay to access our 0345 services it will never be more than the cost of a local call rate call.</p><p> </p><p>Where possible concerns are raised about call charges to our enquiry line 0345 numbers, we will offer to call a customer back.</p><p> </p><p>The Department is undertaking a review of the way its customers transact with the Department and the numbering policy is included within that. The review is exploring the introduction of alternative contact channels, which would be more cost effective for customers to contact us.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 25/11/2016 12:29:51 answering member 4048 label Biography information for Caroline Nokes
tabling member	4463 label Biography information for Chris Stephens

638443

registered interest
date	17/11/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether his Department has made an assessment of the potential merits of making all social security telephone lines freephone.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	53594
answer	answer is ministerial correction date of answer 25/11/2016 answer text <p>The Department’s current policy is that calls to claim benefit by telephone should be free so it uses 0800 numbers for these calls.</p><p> </p><p>The Department uses 0345 telephone numbers where its customers call for other reasons, and these are calls that typically take less time to resolve. 0345 telephone numbers are included in many landline and mobile call minute packages. Where customers do have to pay to access our 0345 services it will never be more than the cost of a local rate call.</p><p> </p><p>Where possible concerns are raised about call charges to our enquiry line 0345 numbers, we will offer to call a customer back.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 25/11/2016 13:51:20 answering member 4048 label Biography information for Caroline Nokes
tabling member	4463 label Biography information for Chris Stephens

638444

registered interest
date	17/11/2016
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what discussions he has had with private telephone companies to ensure social security enquiry lines are maintained at the lowest possible cost to the caller.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	53595
answer	answer is ministerial correction date of answer 25/11/2016 answer text <p>The Department’s current policy is that calls to claim benefit by telephone should be free so it uses 0800 numbers for these calls.</p><p> </p><p>The Department uses 0345 telephone numbers where its customers call for other reasons, and these are calls that typically take less time to resolve. The Department for Work and Pensions (DWP) has not had any recent conversations with private telephone companies to negotiate a lower rate. This is because 0345 telephone numbers are included in many landline and mobile call minute packages. Where customers do have to pay to access our 0345 services it will never be more than the cost of a local rate call.</p><p> </p><p>Where possible concerns are raised about call charges to our enquiry line 0345 numbers, we will offer to call a customer back.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 25/11/2016 13:57:43 answering member 4048 label Biography information for Caroline Nokes
tabling member	4463 label Biography information for Chris Stephens