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<p>UKVI officials meet with Sopra Steria Limited (SSL) on a regular basis to review
performance and drive improvements to service standards. We are aware that there are
issues with capacity at the moment which means customers might not always be able
to book an appointment at their earliest convenience.</p><p>We are working with SSL
as a matter of priority on a number of actions to increase the capacity at service
points and we expect availability to increase shortly. These measures include; four
additional enhanced service points in Sheffield, Leeds, Manchester and Edinburgh over
the last month, increasing appointments offered to customers across a number of existing
sites and reducing the cost of out of hours appointments.</p><p>Planning is underway
with Sopra Steria and we are looking at a range of options to ensure that there is
sufficient capacity within the service to meet demand during the student Autumn surge
period.</p>
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