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<p>As of June 2019, potential fraudulent advance claims equate to less than 1 per
cent of all Universal Credit claims.</p><p> </p><p>The Department has been working
to improve knowledge and awareness of advances fraud amongst Jobcentre and Service
Centre staff. Guidance has also been issued to ensure that staff are aware how to
refer cases of suspected fraud to the Department’s Counter-fraud team.</p><p> </p><p>We
are developing our service iteratively and improving any areas in the service that
may currently be presenting issues, to minimise the risk of fraud while ensuring that
we can continue to provide financial support to those claimants who need it.</p><p>We
cannot share advance detail of the specific security improvements we are making but
this includes improving our process for verifying a claimant’s circumstances.</p>
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