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1002759

registered interest
date	06/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what discussions she has had with representatives of staff working in job centres and service centres on difficulties experienced by such staff in (a) applying for and (b) receiving payment as claimants of universal credit.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	188874
answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>My officials regularly meet with trade union representatives to discuss areas of concerns that staff may have.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/11/2018 17:51:28 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4463 label Biography information for Chris Stephens

1002760

registered interest
date	06/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what process is used by her Department to estimate the (a) average call duration and (b) amount of calls taken by case managers working on universal credit; and if she will publish the results of such estimates for each year for which information is available.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	188875
answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>Data can be extracted from the Universal Credit Full Service system to establish the average number of calls per day and the average duration.</p><p> </p><p>We have no plans to collect or publish this data routinely given the costs involved in maintaining it to official statistics standards.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/11/2018 18:05:10 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4463 label Biography information for Chris Stephens

1002761

registered interest
date	06/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what estimate her Department has made of the number of case managers working on universal credit who are seconded to the national telephony team for each shift; and if she will make a statement.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	188876
answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>We currently have 400 colleagues assigned to Universal Credit national tier telephony. We retain the flexibility to adjust the number of colleagues working on some of the core functions within Universal Credit to accommodate fluctuations in demand and the number of colleagues deployed to National Tier telephony will vary month on month as required.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/11/2018 18:02:05 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4463 label Biography information for Chris Stephens

1002762

registered interest
date	06/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what funding the Government has allocated for transitional payments for people moving onto universal credit; and by what process claimants will receive such payments.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	188877
answer	answer is ministerial correction date of answer 13/12/2018 answer text <p>We recently laid the draft Universal Credit (Managed Migration) Regulations 2018 in Parliament. These will introduce a transitional payment to those eligible claimants who were in receipt of the Severe Disability Premium whilst on an existing benefit and who have already moved to Universal Credit.</p><p> </p><p>As announced in the 2018 Autumn Budget, the income related elements of Employment and Support Allowance and Jobseeker’s Allowance, and Income Support will continue for two weeks after a claim for Universal Credit has been made from July 2020. Claimants will therefore receive one two week run-on payment when being migrated to Universal Credit. Both of these measures are subject to parliamentary approval. These payments are in addition to the 2 week run-on of Housing Benefit, which we introduced in April 2018.</p><p> </p><p>The Government has also committed to ensuring that claimants who are moved onto Universal Credit as part of the managed migration process see no decrease in their benefit entitlement, providing their circumstances remain the same.</p><p> </p><p>The Government will be spending over £3bn on transitional protection over the next 10 years to ensure that claimants who are migrated onto Universal Credit as part of the managed migration process do not experience a financial loss at the point of transition.</p><p> </p><p>Transitional protection will be calculated based on the claimant’s circumstances on the last day of their entitlement to existing benefits. To do this we will make a comparison between the total amount of all relevant existing benefits to which the claimant was entitled at this point and the total amount of Universal Credit to which the claimant would be entitled as calculated based on the same set of circumstances. If the entitlement to the existing benefits is the greater amount then the difference will be awarded as a Transitional Element. When awarded, this Transitional Element will be taken into account with any other applicable Elements to determine a claimant’s Universal Credit award in each Assessment Period.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 13/12/2018 14:37:05 answering member 4014 label Biography information for Sir Alok Sharma previous answer version 84612 answering member constituency Reading West answering member printed Alok Sharma answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4463 label Biography information for Chris Stephens