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<p>Where claim closure is considered, a number of checks are conducted before claim
closure is undertaken.</p><p> </p><p>The assessment we have made of the Universal
Credit Full Service claims that were declared in January 2019 is as follows: Applications
were unsuccessful and closed prior to the first payment for a variety of reasons.
These include ineligibility, nil entitlement, insufficient evidence, claim withdrawal
and non-compliance with the Universal Credit process.</p><p> </p><p>For claimants
that need support with their Universal Credit application, the Citizen’s Advice Help
to Claim service is available, offering tailored, practical support online, over the
phone, and face-to-face.</p><p><strong> </strong></p>
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