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<p>In common with all businesses and providers of services, licensed premises are
required to comply with the provisions of the Equality Act 2010. This includes making
reasonable adjustments for disabled customers and this duty is anticipatory, meaning
that service providers must anticipate the adjustments that disabled customers may
reasonably need, rather than await requests for such adjustments before acting.</p><p>In
line with civil law principles, it is for individuals who feel that they have experienced
discrimination - for example by a licensed premises for failing to make a reasonable
adjustment - to take advice and if necessary legal action under the 2010 Act, to remedy
the situation.</p><p>The Equality Hub expects all sectors, including hospitality,
to comply with their legal duties and does not routinely consider the performance
of individual sectors. The Equality and Human Rights Commission has powers to investigate
such matters but as a body is independent of Government and makes its own decisions
on prioritising its work.</p><p> </p>
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