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<p>Arts Council England has a complaints process for its funding streams. This is
available on Arts Council England’s website.</p><p>Arts Council England will only
reconsider a decision if it finds that a material mistake has been made. For example,
an organisation (or individual) can use the complaints process if it believes that:</p><ul><li><p>Arts
Council England has delayed, made mistakes or failed to follow its own processes;</p></li><li><p>Arts
Council England has failed to give an applicant access to information or has given
an applicant incorrect advice or information;</p></li><li><p>Arts Council England
has not treated an applicant politely;</p></li><li><p>Arts Council England has unlawfully
discriminated against an applicant or not treated an applicant fairly.</p></li></ul><p>Arts
Council England uses the Parliamentary and Health Service Ombudsman’s principles of
good complaint handling. If a complainant is dissatisfied with a decision or the way
a complaint has been, complainants can refer the complaint to the Parliamentary and
Health Service Ombudsman (PHSO). Funding decisions by Arts Council England can also
be subject to Judicial Review.</p><p> </p>
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