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77670

registered interest
date	14/07/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Passports: Lancashire
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many passport applicants resident in (a) Preston constituency and (b) Lancashire have been compensated by HM Passport Service in each year since 2009.
tabling member constituency	Preston
tabling member printed	Mark Hendrick
uin	205654
answer	answer is ministerial correction date of answer 22/07/2014 answer text <p> </p><p> </p><p>Her Majesty's Passport Office (HMPO) does not collect information on <br>compensation in the format requested. Performance data is not collected at <br>these levels. HMPO monitors perfermance at national level as it re-distributes<br>work across the UK estate to manage any variation in local levels of passport demand.<br>The cost of identifying information in the format requested would be disproportionate.</p><p> </p><p> </p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 22/07/2014 14:38:38 answering member 1530 label Biography information for James Brokenshire
tabling member	473 label Biography information for Sir Mark Hendrick

77671

registered interest
date	14/07/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Passports: Lancashire
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many passport renewals for residents in (a) Preston constituency and (b) Lancashire have been completed within three weeks from receipt in each year since 2009.
tabling member constituency	Preston
tabling member printed	Mark Hendrick
uin	205655
answer	answer is ministerial correction date of answer 22/07/2014 answer text <p> </p><p> </p><p>Her Majesty's Passport Office (HMPO) does not collect information on <br>compensation in the format requested. Performance data is not collected at <br>these levels. HMPO monitors perfermance at national level as it re-distributes<br>work across the UK estate to manage any variation in local levels of passport demand.<br>The cost of identifying information in the format requested would be disproportionate.</p><p> </p><p> </p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 22/07/2014 14:39:18 answering member 1530 label Biography information for James Brokenshire
tabling member	473 label Biography information for Sir Mark Hendrick

77681

registered interest
date	14/07/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Passports
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what her policy is on compensating people who have suffered financial loss as a result of delays by HM Passport Office; and how much compensation her Department expects to pay in such fashion.
tabling member constituency	Newport West
tabling member printed	Paul Flynn
uin	205515
answer	answer is ministerial correction date of answer 22/07/2014 answer text <p> </p><p> </p><p>Her Majesty's Passport Office (HMPO) criteria for compensation is set out at: <br>https://www.gov.uk/government/organisations/hm-passport-office/about/complaints-<br>procedure. <br>Detailed guidance is available at: <br>https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/118588<br>/compensation-complaints-handling.pdf<br><br>HMPO only normally offer compensation for financial loss as a result of delays <br>in their guaranteed (Fast Track and Premium) services. HMPO does not have an <br>estimate of how much compensation may be paid this year in line with their <br>policy. As the Home Secretary announced on 12 June 2014, customers who need to <br>travel within 7 days and who have waited more than three weeks for a <br>straightforward application to be processed through no fault of their own, are <br>fast-tracked free of charge.</p><p> </p><p> </p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 22/07/2014 14:48:21 answering member 1530 label Biography information for James Brokenshire previous answer version 10949 answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire answering member 1530 label Biography information for James Brokenshire
tabling member	545 label Biography information for Paul Flynn

77682

registered interest
date	14/07/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Passports
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what criteria her Department will apply to compensating individuals who have experienced financial loss following recent delays by HM Passport Office delays.
tabling member constituency	Newport West
tabling member printed	Paul Flynn
uin	205516
answer	answer is ministerial correction date of answer 22/07/2014 answer text <p> </p><p> </p><p>Her Majesty's Passport Office (HMPO) criteria for compensation is set out at: <br>https://www.gov.uk/government/organisations/hm-passport-office/about/complaints-<br>procedure. <br>Detailed guidance is available at: <br>https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/118588<br>/compensation-complaints-handling.pdf<br><br>HMPO only normally offer compensation for financial loss as a result of delays <br>in their guaranteed (Fast Track and Premium) services. HMPO does not have an <br>estimate of how much compensation may be paid this year in line with their <br>policy. As the Home Secretary announced on 12 June 2014, customers who need to <br>travel within 7 days and who have waited more than three weeks for a <br>straightforward application to be processed through no fault of their own, are <br>fast-tracked free of charge.</p><p> </p><p> </p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 22/07/2014 14:48:55 answering member 1530 label Biography information for James Brokenshire previous answer version 10950 answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire answering member 1530 label Biography information for James Brokenshire
tabling member	545 label Biography information for Paul Flynn

77685

registered interest
date	14/07/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Members: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, when she intends to reply to the letter to her dated 2 June 2014 from the right hon. Member for Manchester, Gorton with regard to Miss Olusola Folasade Kayode.
tabling member constituency	Manchester, Gorton
tabling member printed	Sir Gerald Kaufman
uin	205549
answer	answer is ministerial correction date of answer 22/07/2014 answer text <p> </p><p> </p><p>I wrote to the Rt. Hon. Member on 21 July 2014.</p><p> </p><p> </p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 22/07/2014 11:36:25 answering member 1530 label Biography information for James Brokenshire
tabling member	451 label Biography information for Sir Gerald Kaufman

77686

registered interest
date	14/07/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Members: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, when she intends to reply to the letter to the Immigration and Security Minister dated 4 June 2014 from the right hon. Member for Manchester, Gorton with regard to Ms M Dawson.
tabling member constituency	Manchester, Gorton
tabling member printed	Sir Gerald Kaufman
uin	205550
answer	answer is ministerial correction date of answer 17/07/2014 answer text <p> </p><p>I wrote to the Rt. Hon. Member on 14 July 2014.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 17/07/2014 14:11:52 answering member 1530 label Biography information for James Brokenshire
tabling member	451 label Biography information for Sir Gerald Kaufman

77688

registered interest
date	14/07/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Members: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, when she intends to reply to the letter to her dated 4 June 2014 from the right hon. Member for Manchester, Gorton with regard to Mr M Ilyas.
tabling member constituency	Manchester, Gorton
tabling member printed	Sir Gerald Kaufman
uin	205547
answer	answer is ministerial correction date of answer 22/07/2014 answer text <p> </p><p>I wrote to the Rt. Hon. Member on 21 July 2014.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 22/07/2014 11:35:35 answering member 1530 label Biography information for James Brokenshire
tabling member	451 label Biography information for Sir Gerald Kaufman

77689

registered interest
date	14/07/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Members: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, when she intends to reply to the letter to the Foreign Secretary dated 2 June 2014 from the right hon. Member for Manchester, Gorton with regard to Mr H R Chowdhury, tranferred to her.
tabling member constituency	Manchester, Gorton
tabling member printed	Sir Gerald Kaufman
uin	205548
answer	answer is ministerial correction date of answer 22/07/2014 answer text <p> </p><p> </p><p>I wrote to the Rt. Hon. Member on 21 July 2014.</p><p> </p><p> </p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 22/07/2014 11:35:58 answering member 1530 label Biography information for James Brokenshire
tabling member	451 label Biography information for Sir Gerald Kaufman

77175

registered interest
date	10/07/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	HM Passport Office
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps she is taking to increase the consistency of information issued by HM Passport Office staff.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	205104
answer	answer is ministerial correction date of answer 17/07/2014 answer text <p> </p><p>On 12 June 2014, the Home Secretary announced to the House that an operational <br>review would be undertaken to ensure that Her Majesty's Passport Office works as efficiently <br>as possible, with better processes, better customer services and better outcomes.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 17/07/2014 14:40:21 answering member 1530 label Biography information for James Brokenshire
tabling member	410 label Biography information for Jon Trickett

77182

registered interest
date	10/07/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Passports
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, whether people who urgently need to travel within seven days are charged for upgrading their passport application.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	205199
answer	answer is ministerial correction date of answer 17/07/2014 answer text <p> </p><p>The Home Secretary announced to the House on 12 June 2014 that people who need <br>to travel within the next seven days and who have waited more than the three <br>weeks standard processing time for straight-forward passport renewals through <br>no fault of their own, will have their application fast tracked at no extra cost.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 17/07/2014 14:39:33 answering member 1530 label Biography information for James Brokenshire
tabling member	410 label Biography information for Jon Trickett