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61886

registered interest
date	13/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Passports: Fees and Charges
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, if she will make it her policy to compensate people who have paid for an upgrade in their passport application as a result of delays in processing their original application.
tabling member constituency	Birmingham, Hall Green
tabling member printed	Mr Roger Godsiff
uin	200689
answer	answer is ministerial correction date of answer 07/07/2014 answer text <p> </p><p>Anyone who needs to travel within the next seven days and who has waited longer <br>than the standard processing time of three weeks, through no fault of their <br>own, will be able to upgrade their application without charge. After their <br>application has been through the proper checks, the processing, printing and <br>delivery of the new passport will be fast-tracked for free. This policy was <br>announced by the Home Secretary to the House of Commons on 12 June and will <br>not be applied retrospectively.<br><br>HM Passport Office's policy on compensation is available at:<br><br>https://www.gov.uk/government/publications/compensation-and-complaints-handling</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 07/07/2014 15:23:00 answering member 1530 label Biography information for James Brokenshire previous answer version 2177 answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire answering member 1530 label Biography information for James Brokenshire
tabling member	304 label Biography information for Mr Roger Godsiff

61889

registered interest
date	13/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Passports
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what target she has set for the time in which applicants should receive a call back from the Passport Office when making enquiries about applications.
tabling member constituency	Kilmarnock and Loudoun
tabling member printed	Cathy Jamieson
uin	200723
answer	answer is ministerial correction date of answer 14/07/2014 answer text <p>Her Majesty's Passport Office's current guideline for returning calls is to do so within 48 hours. Her Majesty's Passport Office gives priority to those with the most immediate travel plans.</p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 14/07/2014 16:13:37 answering member 1530 label Biography information for James Brokenshire previous answer version 2178 answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire answering member 1530 label Biography information for James Brokenshire
tabling member	4011 label Biography information for Cathy Jamieson

61890

registered interest
date	13/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Passports: Kilmarnock
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what estimate she has made of the number of passport applications submitted by residents of Kilmarnock and Loudoun constituency in each month since June 2010; and how many such cases were processed within three weeks of receipt.
tabling member constituency	Kilmarnock and Loudoun
tabling member printed	Cathy Jamieson
uin	200724
answer	answer is ministerial correction date of answer 01/07/2014 answer text <p> </p><p>This information is not held in an accessible form by Her Majesty's Passport Office.<br><br>The cost of extracting this data would be disproportionate and so unfortunately <br>I cannot provide you with the information you have requested.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 01/07/2014 14:56:01 answering member 1530 label Biography information for James Brokenshire previous answer version 2179 answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire answering member 1530 label Biography information for James Brokenshire
tabling member	4011 label Biography information for Cathy Jamieson

61759

registered interest
date	12/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Passports
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what revenue has been received by the Passport Office for (a) standard passport applications, (b) fast-track applications and (c) premium service applications in (i) 1 January 2012 to 31 May 2012, (ii) 1 January 2013 to 31 May 2013 and (iii) 1 January 2014 to 31 May 2014.
tabling member constituency	Newport East
tabling member printed	Jessica Morden
uin	200525
answer	answer is ministerial correction date of answer 25/07/2014 answer text <p> </p><p> </p><p>The table below sets out the requested information: <br><br>£m Standard Fast-track Premium<br>1Jan – 31 May 2012 173.9 7.4 14.9<br>1Jan – 31 May 2013 170.9 9.9 17.2<br>1 Jan –31 May 2014 202.3 12.4 13.8<br><br>Figures are based on cashiered income, without any accounting adjustments.</p><p> </p><p> </p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 25/07/2014 16:54:21 answering member 1530 label Biography information for James Brokenshire previous answer version 1841 answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire answering member 1530 label Biography information for James Brokenshire
tabling member	1548 label Biography information for Jessica Morden

61760

registered interest
date	12/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Passports
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what proportion of fast-track passport applications made in the last six months have been processed within seven days.
tabling member constituency	Newport East
tabling member printed	Jessica Morden
uin	200526
answer	answer is ministerial correction date of answer 01/07/2014 answer text <p> </p><p>The table below gives the proportion of fast-track passport applications that <br>were processed within seven days.<br><br>December 2013: 99.97%<br>January 2014 99.99%<br>February 2014 99.97%<br>March 2014 99.95%<br>April 2014 99.99%<br>May 2014 99.96%</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 01/07/2014 14:57:30 answering member 1530 label Biography information for James Brokenshire previous answer version 1839 answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire answering member 1530 label Biography information for James Brokenshire
tabling member	1548 label Biography information for Jessica Morden

61761

registered interest
date	12/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	HM Passport Office
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how much overtime has been paid to passport office staff at the Newport Passport Office since 2011.
tabling member constituency	Newport East
tabling member printed	Jessica Morden
uin	200527
answer	answer is ministerial correction date of answer 25/06/2014 answer text <p> </p><p>Overtime costs relating to the Newport Passport Office from January 2011 <br>to 2014 amount to £298,965.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 25/06/2014 13:14:40 answering member 1530 label Biography information for James Brokenshire previous answer version 1837 answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire answering member 1530 label Biography information for James Brokenshire
tabling member	1548 label Biography information for Jessica Morden

61762

registered interest
date	12/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Passports
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many (a) standard passport applications, (b) fast-track applications and (c) premium service applications were processed in (i) 1 January 2012 to 31 May 2012, (ii) 1 January 2013 to 31 May 2013 and (iii) 1 January 2014 o 31 May 2014.
tabling member constituency	Newport East
tabling member printed	Jessica Morden
uin	200528
answer	answer is ministerial correction date of answer 30/09/2014 answer text <p> </p><p>The information requested is shown in the following table. This also includes data up until 30 June for each year.</p><p> </p><p> </p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 30/09/2014 15:00:40 answering member 1530 label Biography information for James Brokenshire attachment 1 file name PQ200528 table.doc title Processed passport application services previous answer version 1835 answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire answering member 1530 label Biography information for James Brokenshire
tabling member	1548 label Biography information for Jessica Morden

61763

registered interest
date	12/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Passports
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how much has been spent on courier services for passports outside the DX contract since 1 January 2014.
tabling member constituency	Newport East
tabling member printed	Jessica Morden
uin	200529
answer	answer is ministerial correction date of answer 14/07/2014 answer text <p> </p><p>Her Majesty's Passport Office has incurred no costs outside contractual <br>arrangements with DX since 1 Januar</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 14/07/2014 16:18:08 answering member 1530 label Biography information for James Brokenshire previous answer version 1834 answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire answering member 1530 label Biography information for James Brokenshire
tabling member	1548 label Biography information for Jessica Morden

61769

registered interest
date	12/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	HM Passport Office
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how much has been paid in overtime and other costs incurred in the last three weeks due to changes in HM Passport Office.
tabling member constituency	Newport West
tabling member printed	Paul Flynn
uin	200523
answer	answer is ministerial correction date of answer 25/06/2014 answer text <p> </p><p>The precise information requested by the Hon Member is not available. Overtime <br>payments to staff are recorded by the month in which payment is made. In May <br>2014, Her Majesty's Passport Office incurred overtime costs of £964,742.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 25/06/2014 13:15:35 answering member 1530 label Biography information for James Brokenshire previous answer version 1845 answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire answering member 1530 label Biography information for James Brokenshire
tabling member	545 label Biography information for Paul Flynn

61773

registered interest
date	12/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Passports
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many of (a) new passport applications and (b) passport renewal applications were received by HM Passport Office in each week since 6 January 2014; and what proportion of those applications (i) were completed in three weeks, (ii) were completed in four weeks and (iii) remain outstanding for each of these weeks.
tabling member constituency	Hackney South and Shoreditch
tabling member printed	Meg Hillier
uin	200466
answer	answer is ministerial correction date of answer 11/08/2014 answer text <p>Table 1 sets out the volume of new and renewal passports on a weekly basis since 5 January 2014.</p><p> </p><p>Table 2 provides the proportion of straightforward cases dealt with within three weeks , four weeks and over four weeks. The information is not available by breakdown of application type.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire attachment 1 file name PQ200466.table1.fin.doc title Volume of new & renewal passports 2 file name PQ200466.Table2.ab.dc.doc title Proportion of straightforward cases question first answered 11/08/2014 15:36:28 answering member 1530 label Biography information for James Brokenshire previous answer version 1843 answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire answering member 1530 label Biography information for James Brokenshire
tabling member	1524 label Biography information for Dame Meg Hillier