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934424

registered interest
date	03/07/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Funerals: Grants
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many applications were made to her Department for a grant towards the costs of a funeral between June 2017 and May 2018.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	160092
answer	answer is ministerial correction date of answer 06/07/2018 answer text <p>The Funeral Expenses Payment is a recoverable loan, rather than a non-recoverable grant.</p><p> </p><p>In the period June 2017- May 2018, there were approximately 40,200 applications received for Funeral Expenses Payments in Great Britain.</p><p> </p><p>This figure is drawn from the Social Fund Policy, Budget, and Management Information System.</p><p> </p><p>Notes:</p><ul><li>The figure is rounded to the nearest 100.</li><li>The figure relates to applications received by DWP, not applications processed. Some applications may have been withdrawn before a decision was made.</li><li>The figure does not include applications that were processed clerically and have not been entered on to the Social Fund Computer System.</li><li>The number of applications made in each year is not equal to the number of people who made applications in that year. An individual may make multiple applications in a given time period.</li></ul> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 06/07/2018 10:19:37 answering member 4495 label Biography information for Kit Malthouse
tabling member	478 label Biography information for Lord Field of Birkenhead

931129

registered interest
date	25/06/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Funerals: Grants
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many people applied (a) successfully and (b) unsuccessfully to her Department for a grant towards the costs of a funeral in the most recent 12 months for which data are available.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	157055
answer	answer is ministerial correction date of answer 28/06/2018 answer text <p>The most recent month of data available is May 2018.</p><p> </p><p>In the period June 2017- May 2018, there were 25,697 awards of Funeral Expenses Payments in Great Britain. This includes awards made after review, reconsideration or appeal following an initially unsuccessful application.</p><p> </p><p>In the period June 2017 – May 2018, there were 14,680 initially unsuccessful applications for Funeral Expenses Payments in Great Britain. The number of initially unsuccessful applications is not equal to number of people who unsuccessfully apply for a Funeral Expenses Payment, as individuals may make multiple applications in a given time period.</p><p> </p><p>Applications that were initially unsuccessful may have resulted in an award after review, reconsideration or appeal. As a result some applications may be counted in both of the above figures.</p><p> </p><p>Figures are drawn from the Social Fund Policy, Budget, and Management Information System. The figures do not include applications that were processed clerically and have not been entered on to the Social Fund Computer System.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 28/06/2018 15:47:11 answering member 4495 label Biography information for Kit Malthouse
tabling member	478 label Biography information for Lord Field of Birkenhead

919189

registered interest
date	07/06/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment her Department made of claimants' ability to afford food when setting the debt repayment thresholds at their current level.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	151089
answer	answer is ministerial correction date of answer 15/06/2018 answer text <p>The Department for Work and Pensions always considers individual circumstances when applying debt repayment thresholds and seeks to recover debt without creating undue hardship.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 15/06/2018 09:45:11 answering member 4495 label Biography information for Kit Malthouse
tabling member	478 label Biography information for Lord Field of Birkenhead

900075

registered interest
date	08/05/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what estimate he has made of the (a) shortest, (b) average, and (c) longest waiting times for each of her Department's public telephone lines in the most recent 12 months for which data is available.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	141701
answer	answer is ministerial correction date of answer 11/05/2018 answer text <p>Data to indicate the average waiting times for each of the Department’s telephone lines is presented in the table below. This reflects the overall performance during the period from April 2017 to March 2018, representing the most recent 12 months for which data is currently available.</p><p> </p><p>The Average Speed of Answer (ASA) measures the average customer wait time from the point of entering a queue to connection to an agent. This excludes any time spent in pre-queue messaging and any wait time for calls ultimately abandoned by callers prior to answer.</p><p> </p><p> </p><table><tbody><tr><td><p> </p></td><td><p><strong>Average Speed of Answer </strong></p></td></tr><tr><td><p>National DLA Adult</p></td><td><p>00:03:15</p></td></tr><tr><td><p>DWP Online Helpdesk</p></td><td><p>00:00:57</p></td></tr><tr><td><p>Employment and Support Allowance Enquiry</p></td><td><p>00:11:43</p></td></tr><tr><td><p>Jobseekers Allowance Enquiry English</p></td><td><p>00:09:48</p></td></tr><tr><td><p>Income Support Enquiry</p></td><td><p>00:04:15</p></td></tr><tr><td><p>Jobcentre Enquiry Line</p></td><td><p>00:06:29</p></td></tr><tr><td><p>Personal Independence Payment</p></td><td><p>00:04:44</p></td></tr><tr><td><p>Universal Credit Live Service</p></td><td><p>00:05:35</p></td></tr><tr><td><p>Universal Credit Full Service</p></td><td><p>00:03:58</p></td></tr></tbody></table><p> </p><p>The information requested regarding the shortest and longest waiting times could only be provided at disproportionate cost.</p><p> </p><p>Please note:</p><p> </p><p>Data source is: HMI 5A report - GI2 telephony data</p><p> </p><p>The data supplied is derived from unpublished management information, which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 11/05/2018 14:13:09 answering member 4495 label Biography information for Kit Malthouse
tabling member	478 label Biography information for Lord Field of Birkenhead

895294

registered interest
date	01/05/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Living Wage
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 23 April 2018 to Question 135694, how many and what proportion of the outsourced staff working on Estates contracts is represented by the 3,051 members of staff paid below the Living Wage or London Living Wage as defined by the Living Wage Foundation.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	139969
answer	answer is ministerial correction date of answer 08/05/2018 answer text <p>Further to the reply from question 135694, we have updated the table below to include all outsourced staff working on estates contracts to include those under the age of 25 which have a lower Living Wage threshold and therefore were excluded from the previous response.</p><p> </p><p>The number and proportion of outsourced staff is therefore set out below.</p><p> </p><table><tbody><tr><td><p> </p></td><td><p>Number of employees working on the DWP contract</p></td><td colspan="3"><p>Real Living Wage* <em>Voluntary for 18 and older</em></p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p>National</p></td><td><p>London</p></td><td><p>Percentage</p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Sodexo</p></td><td><p>170</p></td><td><p>22</p></td><td><p>0</p></td><td><p>12.9 %</p></td></tr><tr><td><p>Interserve</p></td><td><p>3,080</p></td><td><p>2,014</p></td><td><p>0</p></td><td><p>65.3%</p></td></tr><tr><td><p>G4S</p></td><td><p>3,116</p></td><td><p>2,002</p></td><td><p>448</p></td><td><p>78.6%</p></td></tr><tr><td><p>Cushman &amp; Wakefield</p></td><td><p>14</p></td><td><p>0</p></td><td><p>0</p></td><td><p>0%</p></td></tr><tr><td><p>Total</p></td><td><p>6,380</p></td><td><p>4,038</p></td><td><p>448</p></td><td><p>70.3%</p></td></tr></tbody></table><p> </p><p>All staff receive the National Living Wage as defined by the Government.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 08/05/2018 14:52:36 answering member 4495 label Biography information for Kit Malthouse
tabling member	478 label Biography information for Lord Field of Birkenhead

890352

registered interest
date	24/04/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Food Banks
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what proportion of claimants signposted by Jobcentre Plus to food banks were previously (a) offered and (b) awarded an advance payment or short term benefit advance.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	137471
answer	answer is ministerial correction date of answer 27/04/2018 answer text <p>The information requested is not available as no data is held on the number using the signposting to food bank service at Jobcentres. Jobcentre Plus does not make direct referrals to food banks but has offered a signposting service since 2011 to those who have expressed an interest in using a food bank.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 27/04/2018 09:03:46 answering member 4495 label Biography information for Kit Malthouse
tabling member	478 label Biography information for Lord Field of Birkenhead

884897

registered interest
date	16/04/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Housing Benefit: Social Rented Housing
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what recent assessment she has made of the availability of judicial legal remedies below High Court level for disabled people to challenge the under-occupancy penalty on the grounds of discrimination.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	135885
answer	answer is ministerial correction date of answer 24/04/2018 answer text <p>Disabled people can challenge the regulations underpinning the Removal of the Spare Room Subsidy on the basis of discrimination by way of judicial review and seek a remedy (including damages for breach of the Human Rights Act). They can also ask the County Court to award damages for a breach of the Human Rights Act if it is found that they have been discriminated against under such regulations.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 24/04/2018 11:47:33 answering member 4495 label Biography information for Kit Malthouse
tabling member	478 label Biography information for Lord Field of Birkenhead

884958

registered interest
date	16/04/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Housing Benefit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether staff at her Department have instructed local authorities to cease paying housing enefit to all residents in receipt of personal independence payments pending a review into all claims for such payments.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	135946
answer	answer is ministerial correction date of answer 19/04/2018 answer text <p>I can confirm that no such instructions have been issued.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 19/04/2018 14:42:32 answering member 4495 label Biography information for Kit Malthouse
tabling member	478 label Biography information for Lord Field of Birkenhead

882277

registered interest
date	13/04/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Support for Mortgage Interest
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many and what proportion of households affected by the replacement of Support for Mortgage Interest with a new loan were still to be informed of that change by Serco as of 31 March 2018.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	135406
answer	answer is ministerial correction date of answer 18/04/2018 answer text <p>By 31st March everyone receiving Support for Mortgage Interest had been sent a letter informing them of the change to the new loan system.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 18/04/2018 16:28:57 answering member 4495 label Biography information for Kit Malthouse
tabling member	478 label Biography information for Lord Field of Birkenhead

882569

registered interest
date	13/04/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Members' Constituency Work
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many and what proportion of constituency enquiries by hon Members to the Complaints Resolution Team were not resolved within 15 working days.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	135631
answer	answer is ministerial correction date of answer 18/04/2018 answer text <p>The Department has a 15 working day target for enquiries and complaints received from Members of Parliament.</p><p> </p><p>The achievement for 17/18 operational year for the Department is:</p><p> </p><table><tbody><tr><td><p>MP complaints &amp; enquiries received</p></td><td><p>Cleared outside of 15 working days</p></td><td><p>Percentage</p></td></tr><tr><td><p>20416</p></td><td><p>1503</p></td><td><p>7.4%</p></td></tr></tbody></table><p> </p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 18/04/2018 16:23:23 answering member 4495 label Biography information for Kit Malthouse
tabling member	478 label Biography information for Lord Field of Birkenhead