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<p>Access to Work aim for customers to be paid within 10 days of receipt of claims
and all supporting evidence. During July and August postal delays held up payment
claims being received into DWP.</p><p> </p><p>We have introduced scanning of all claims
on day of receipt improving payment times, and Access to Work are also developing
a digital claim portal which will allow customers to submit their claim online and
upload any supporting information. We expect to start testing this with some customers
in December 2021.</p>
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