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982484

registered interest
date	08/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 16 April 2018 to Question 134635 on the Department for Work and Pensions: telephone services, how many times her Department has made a referral to the National Trading Standards Board about a website that has failed to publicise the cost of a call to her Department since the introduction of freephone numbers in 2017.
tabling member constituency	Stockton South
tabling member printed	Dr Paul Williams
uin	176702
answer	answer is ministerial correction date of answer 16/10/2018 answer text <p>Since the introduction of freephone numbers at the end of 2017, the Department for Work and Pensions has referred 6 websites to the National Fraud Intelligence Bureau following concerns about the how the information relating to the cost of calls is displayed.</p><p> </p><p>The referrals were made to the National Fraud Intelligence Bureau rather than the National Trading Standards Board due to the nature of the concerns relating to the information on the cost of calls.</p><p> </p><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 16/10/2018 16:07:15 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4666 label Biography information for Dr Paul Williams

946780

registered interest
date	23/07/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Electronic Government
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps are being taken to (a) make the HMRC Gateway service more accessible and (b) enable improved access to Government services for people with no online or digital access.
tabling member constituency	Stockton South
tabling member printed	Dr Paul Williams
uin	167403
answer	answer is ministerial correction date of answer 05/09/2018 answer text <p>(a) DWP are key stakeholders in the development of the new HMRC Government Gateway Service. HMRC are leading on user research around accessibility with DWP participation via Government Departmental Working Groups.</p><p>(b) We are working with partner organisations and with other departments to understand the level of support users of government services need. As part of this programme of work we are looking at the current internet devices we have in our Jobcentre Plus Offices, this includes Digital propensity, Digital Inclusion and the level of support DWP provides. DWP assures all our digital services meet the quality requirements of the Digital Service Standard which, includes both accessibility and assisted digital needs. Face to face appointments’ for claimants and free phone lines are part of the breadth of services we also have available to people without digital access.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 05/09/2018 15:12:57 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4666 label Biography information for Dr Paul Williams