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<p>Under a special compensation scheme, paid for by the rail industry, following the
disruption last summer, over 14,000 claims from season ticket holders and regular
travellers on Northern and TransPennine Express services have now been submitted and
over £1million paid out in compensation.</p><p> </p><p>Northern introduced Delay Repay
15 (DR15) in December 2018. DR15 entitles passengers who have been delayed by 15-29
minutes to compensation worth 25% of the single fare. This is in addition to the existing
Delay Repay 30 arrangements.</p><p> </p><p>Data published by the Department in October
2018 show that, in the past two years the total amount of compensation paid to passengers
increased by 80%, as Government encouraged train operators to better publicise passengers’
rights.</p>
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