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<p>An assessment of the potential merits of extending consumer protection law to cover
further education (FE) courses has not been made. However, the government promotes
high quality FE within a regulatory framework, that aims to protect the rights of
learners accessing FE courses.</p><p> </p><p>FE college corporations operate as independent
charities and are subject to robust accountability arrangements for the public funding
they receive. Ofsted inspects and publicly reports on the quality of education within
FE providers. The Education and Skills Funding Agency (ESFA) allocates significant
annual funding to providers of education and skills training for young people and
adults. ESFA holds providers to account for their performance to ensure they consistently
raise standards.</p><p> </p><p>The FE Choices learner satisfaction survey 2017-18
captures learners’ experiences of their college or training organisation. The most
recent survey was published by the department on 19 July and reports that 82% of learners
were ‘likely’ or ‘extremely likely’ to recommend their learning provider to friends
or family.</p><p>FE providers must also ensure that complaint handling processes and
practices are accessible, clear and fair to learners.</p><p> </p>
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