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min answer › question first answered	2019-07-23T15:04:57.757Z
answer › answering member constituency	Eastleigh
title	House of Commons Tabled Parliamentary Question 2019%2F20 5404
hansard heading	Maternity Allowance

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registered interest

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answering body

answering dept id

answering dept short name

answering dept sort name

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legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

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answer text

answering member constituency

answering member printed

question first answered

answering member


label

previous answer version

answering member constituency

answering member printed

answering member


label

tabling member


label

1156380

registered interest

date

25/10/2019

answering body

Department for Work and Pensions

answering dept id

answering dept short name

Work and Pensions

answering dept sort name

Work and Pensions

hansard heading

Maternity Allowance

house id

legislature

25259

pref label	House of Commons

question text

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 24 October to Question 2694 on Maternity Allowance, on what date her Department's messaging changed; and what the estimated number of days was in relation to that change.

tabling member constituency

Birkenhead

tabling member printed

Frank Field

uin

5404

answer

is ministerial correction

date of answer

31/10/2019

answer text

<p>From 15 October 19 all Enquiry Line greeting messages, Gov.uk and SMS messages were aligned to notify customers that the working day turn around for MA claims was 70 days. This estimate reflected potential concerns that processing times could increase still further – which did not ultimately prove to be the case. In light of this we are reviewing our messaging to ensure our actual processing times are correctly reflected.</p><p>SMS texts only go to those customers that provide mobile contact numbers and are automated from the mail opening unit on receipt of the claim form.</p>

answering member constituency

Eastleigh

answering member printed

Mims Davies

question first answered

31/10/2019 17:41:06

answering member

4513

label	Biography information for Mims Davies

previous answer version

2850

answering member constituency

Eastleigh

answering member printed

Mims Davies

answering member

4513

label	Biography information for Mims Davies

tabling member

478

label	Biography information for Lord Field of Birkenhead