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<p>There are no plans to introduce email as a secure method of exchanging citizen
information.</p><p> </p><p>DWP’s security policy defines how we communicate with claimants
using email and ensures DWP is vigilant to risks such as data breaches and data loss
as well as the possible corruption of DWP’s IT systems.</p><p> </p><p>Once information
leaves DWP’s secure systems there is a risk that information may be subsequently lost,
manipulated or stolen. We take positive steps to minimise these and other risks, such
as limiting the exchange of personal information using email.</p><p> </p><p>We do
communicate with disabled claimants using email as a reasonable adjustment where this
best meets their communication needs. As there are additional security risks associated
with using email we always make sure that the disabled customer is aware of the risk
of potential data loss before we put this solution in place.</p>
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