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<p>Charges for a paper bill must reflect only the additional costs actually incurred
by the business concerned for providing this service. Consumers who believe they have
been overcharged should consult the Citizens’ Advice Consumer Helpline on 03454 04
05 06 (<a href="http://www.adviceguide.org.uk/" target="_blank">www.adviceguide.org.uk</a>).</p><p>
</p><p> </p><p> </p><p>In many instances, consumers could re-negotiate or find an
alternative provider to obtain better value for money overall. Especially for financially
or otherwise vulnerable customers, paper <a title="A proposal for new legislation
that is debated by Parliament." href="http://www.theyworkforyou.com/glossary/?gl=249"
target="_blank">bills</a> will not always be the best choice - but any consumer can
obtain information from Citizens’ Advice on how to find the best tariff for their
needs.</p><p> </p><p> </p><p> </p>
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