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<p>I have been asked to respond on behalf of the Department for Business, Innovation
and Skills.</p><p>Calls to the Pay and Work Rights Helpline are as follows:</p><table><tbody><tr><td>
</td><td><p>2013/14</p></td><td><p>2012/13</p></td><td><p>2011/12</p></td><td><p>2010/11</p></td></tr><tr><td><p>England</p></td><td><p>25,958</p></td><td><p>21,307</p></td><td><p>26,893</p></td><td><p>34,285</p></td></tr><tr><td><p>Scotland</p></td><td><p>1,882</p></td><td><p>1,537</p></td><td><p>2,171</p></td><td><p>2,961</p></td></tr><tr><td><p>Wales</p></td><td><p>1,249</p></td><td><p>1,075</p></td><td><p>1,400</p></td><td><p>1,793</p></td></tr><tr><td><p>N
Ireland</p></td><td><p>453</p></td><td><p>390</p></td><td><p>505</p></td><td><p>707</p></td></tr><tr><td><p>Unknown</p></td><td><p>14,019</p></td><td><p>17,698</p></td><td><p>17,466</p></td><td><p>11,737</p></td></tr><tr><td><p>Total</p></td><td><p>43,561</p></td><td><p>42,007</p></td><td><p>48,435</p></td><td><p>51,483</p></td></tr></tbody></table><p>
</p><p> </p><p>The ‘unknown' figure refers to callers who either did not wish to say
where they were calling from, or rang off before they could be asked.</p>
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