Show Search Form

Search Results

registered interest	true false
date	exactly: or between: and
answering body
answering dept id
answering dept short name
answering dept sort name
hansard heading
house id
legislature	pref label
question text
tabling member constituency
tabling member printed
uin
answer	is ministerial correction true false date of answer exactly: or between: and answer text answering member constituency answering member printed grouped question UIN question first answered answering member label
tabling member	label

Search

1690060

registered interest
date	19/02/2024
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Home Office: ICT
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many people are awaiting decisions on applications to the Home Office as a result of technical issues in each month since January 2023.
tabling member constituency	Edmonton
tabling member printed	Kate Osamor
uin	14658
answer	answer is ministerial correction date of answer 27/02/2024 answer text <p>The exact number of people awaiting decisions on applications to the Home Office as a result of technical issues in each month since January 2023 is not information currently held in a reportable format.</p> answering member constituency Corby answering member printed Tom Pursglove question first answered 27/02/2024 16:39:02 answering member 4369 label Biography information for Tom Pursglove
tabling member	4515 label Biography information for Kate Osamor

1690061

registered interest
date	19/02/2024
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Home Office: ICT
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what is the cause of recent technical issues delaying home office applications.
tabling member constituency	Edmonton
tabling member printed	Kate Osamor
uin	14659
answer	answer is ministerial correction date of answer 27/02/2024 answer text <p>Increasingly since 2023, applications to remain in the United Kingdom have been processed on the new caseworking system, Atlas.</p><p>It is a complex system that has many integrated services such as security checking, sending notifications to applicants, triggering the production of BRP cards or creation of digital status. Whilst there have been some issues encountered as Atlas has been developed, no systemic issues have been identified that have caused concerns to be raised with the third-party IT suppliers helping develop and support Atlas.</p><p>Most technical issues are resolved within days.</p> answering member constituency Corby answering member printed Tom Pursglove grouped question UIN 14660 14661 14663 14664 question first answered 27/02/2024 16:06:31 answering member 4369 label Biography information for Tom Pursglove
tabling member	4515 label Biography information for Kate Osamor

1690062

registered interest
date	19/02/2024
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Home Office: ICT
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, if he will make an assessment of trends in the number of technical issues in relation to home office applications since January 2023.
tabling member constituency	Edmonton
tabling member printed	Kate Osamor
uin	14660
answer	answer is ministerial correction date of answer 27/02/2024 answer text <p>Increasingly since 2023, applications to remain in the United Kingdom have been processed on the new caseworking system, Atlas.</p><p>It is a complex system that has many integrated services such as security checking, sending notifications to applicants, triggering the production of BRP cards or creation of digital status. Whilst there have been some issues encountered as Atlas has been developed, no systemic issues have been identified that have caused concerns to be raised with the third-party IT suppliers helping develop and support Atlas.</p><p>Most technical issues are resolved within days.</p> answering member constituency Corby answering member printed Tom Pursglove grouped question UIN 14659 14661 14663 14664 question first answered 27/02/2024 16:06:31 answering member 4369 label Biography information for Tom Pursglove
tabling member	4515 label Biography information for Kate Osamor

1690063

registered interest
date	19/02/2024
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Home Office: ICT
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps his Department is taking to tackle technical issues in relation to home office applications.
tabling member constituency	Edmonton
tabling member printed	Kate Osamor
uin	14661
answer	answer is ministerial correction date of answer 27/02/2024 answer text <p>Increasingly since 2023, applications to remain in the United Kingdom have been processed on the new caseworking system, Atlas.</p><p>It is a complex system that has many integrated services such as security checking, sending notifications to applicants, triggering the production of BRP cards or creation of digital status. Whilst there have been some issues encountered as Atlas has been developed, no systemic issues have been identified that have caused concerns to be raised with the third-party IT suppliers helping develop and support Atlas.</p><p>Most technical issues are resolved within days.</p> answering member constituency Corby answering member printed Tom Pursglove grouped question UIN 14659 14660 14663 14664 question first answered 27/02/2024 16:06:31 answering member 4369 label Biography information for Tom Pursglove
tabling member	4515 label Biography information for Kate Osamor

1690064

registered interest
date	19/02/2024
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Home Office: ICT
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what his Department's policy is on informing applicants if the time taken to process their application is longer than the published service standard as a result of technical issues.
tabling member constituency	Edmonton
tabling member printed	Kate Osamor
uin	14662
answer	answer is ministerial correction date of answer 27/02/2024 answer text <p>Where there is a technical issue which prevents caseworkers from taking action on a case, the department will seek to address these as quickly as possible and resolve these so the case can be completed within its service standard. Where the technical issue may cause the case to go out of service standard, caseworking teams will write to the customer to inform them of the delay and keep them informed of progress.</p><p> </p><p>The latest published statistics which includes data on performance against Service Level Agreement for Standard, Priority and Super Priority visas up to the end of Q3 2023 can be found in this link (Data tab VSI_02):<a href="https://www.gov.uk/government/publications/visas-and-citizenship-data-q3-2023" target="_blank"> https://www.gov.uk/government/publications/visas-and-citizenship-data-q3-2023. </a></p><p> </p><p>Q4 2023 stats are due to be published shortly.</p> answering member constituency Corby answering member printed Tom Pursglove question first answered 27/02/2024 16:34:49 answering member 4369 label Biography information for Tom Pursglove
tabling member	4515 label Biography information for Kate Osamor

1690065

registered interest
date	19/02/2024
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Home Office: ICT
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what the average time taken was to resolve technical issues in relation to processing home office applications in each month in 2023.
tabling member constituency	Edmonton
tabling member printed	Kate Osamor
uin	14663
answer	answer is ministerial correction date of answer 27/02/2024 answer text <p>Increasingly since 2023, applications to remain in the United Kingdom have been processed on the new caseworking system, Atlas.</p><p>It is a complex system that has many integrated services such as security checking, sending notifications to applicants, triggering the production of BRP cards or creation of digital status. Whilst there have been some issues encountered as Atlas has been developed, no systemic issues have been identified that have caused concerns to be raised with the third-party IT suppliers helping develop and support Atlas.</p><p>Most technical issues are resolved within days.</p> answering member constituency Corby answering member printed Tom Pursglove grouped question UIN 14659 14660 14661 14664 question first answered 27/02/2024 16:06:31 answering member 4369 label Biography information for Tom Pursglove
tabling member	4515 label Biography information for Kate Osamor

1690066

registered interest
date	19/02/2024
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Home Office: ICT
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, whether his Department has raised concerns with third-party providers on technical issues impacting claims since January 2023.
tabling member constituency	Edmonton
tabling member printed	Kate Osamor
uin	14664
answer	answer is ministerial correction date of answer 27/02/2024 answer text <p>Increasingly since 2023, applications to remain in the United Kingdom have been processed on the new caseworking system, Atlas.</p><p>It is a complex system that has many integrated services such as security checking, sending notifications to applicants, triggering the production of BRP cards or creation of digital status. Whilst there have been some issues encountered as Atlas has been developed, no systemic issues have been identified that have caused concerns to be raised with the third-party IT suppliers helping develop and support Atlas.</p><p>Most technical issues are resolved within days.</p> answering member constituency Corby answering member printed Tom Pursglove grouped question UIN 14659 14660 14661 14663 question first answered 27/02/2024 16:06:31 answering member 4369 label Biography information for Tom Pursglove
tabling member	4515 label Biography information for Kate Osamor