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<p>Between November 2014 and September 2017, Universal Credit Full Service was going
through its Pilot phase, during which resourcing levels were regularly reviewed in
line with the growing needs of the Pilot.</p><p> </p><p>Upon conclusion of the Universal
Credit Pilot in September 2017, UC Full Service began rolling out throughout the remainder
of the country in a phased approach, which concluded in December 2018. The latest
published Caseload position for UC stands at 2,084,952 cases (August 2019 figure),
at which point there were 4,508 Case Managers deployed within Universal Credit Service
Centres supporting UC claimants, with each Case Manager on average handling 463 cases.</p><p>
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