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answering dept short name	Work and Pensions
tabling member constituency	Leeds North West
answer › answering member constituency	Colchester
max answer › question first answered	2019-10-08T10:16:30.577Z

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Search Results

registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

1141984

registered interest

date

25/07/2019

answering body

Department for Work and Pensions

answering dept id

answering dept short name

Work and Pensions

answering dept sort name

Work and Pensions

hansard heading

Social Security Benefits: Telephone Services

house id

legislature

25259

pref label	House of Commons

question text

To ask the Secretary of State for Work and Pensions, whether she has made an assessment of the potential merits of recording all calls from benefits claimants to ensure that complaints can be followed up.

tabling member constituency

Leeds North West

tabling member printed

Alex Sobel

uin

282395

answer

is ministerial correction

date of answer

05/09/2019

answer text

<p>The Department acknowledges the merit and does record inbound calls to DWP’s helplines in order to make improvements to service and follow-up on any complaints received.</p>

answering member constituency

Colchester

answering member printed

Will Quince

question first answered

05/09/2019 13:32:44

answering member

4423

label	Biography information for Will Quince

tabling member

4658

label	Biography information for Alex Sobel