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<p>From 21 March, letters were sent out from general practices to the 1.5 million
people considered to be most medically at-risk from COVID-19, informing them that
they should stay at home and avoid all face-to-face contact for a period of at least
12 weeks.</p><p>The Government have set up a National Shielding Helpline, which is
a support service that will contact those who have received letters but not responded
by telephone to ensure that their food and wellbeing support needs are being met.
The helpline makes outbound calls only and does not accept inbound calls. This is
already operational.</p><p>On 1 April 2020, NHS England published Frequently Asked
Questions for patients at highest clinical risk from COVID-19 which is available at
the following link:</p><p><a href="https://www.england.nhs.uk/coronavirus/wp-content/uploads/sites/52/2020/03/20200402-FAQs-Patients-vFINAL.pdf"
target="_blank">https://www.england.nhs.uk/coronavirus/wp-content/uploads/sites/52/2020/03/20200402-FAQs-Patients-vFINAL.pdf</a></p><p><strong>
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