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<p>Average number of Work Coaches per Jobcentre</p><p> </p><p>Jobcentres across the
DWP estate vary significantly in size and capacity, the average number of Work Coaches
per Jobcentre does not reflect this variation and is not a metric used by the Department.</p><p>
</p><p>At the end of March 24, the number of full time equivalent (FTE) UC, JSA and
ESA Work Coaches across Great Britain was 16,480 and the number of Jobcentres was
634, giving an average number of Work Coaches per Jobcentre of approximately 26.</p><p>
</p><p> </p><p><strong>Notes on the figures:</strong></p><p> </p><ul><li>Data is correct
as at the end of March 24.</li><li>Figures were derived from the Department’s Activity
Based Model (ABM), which provides Full Time Equivalent (FTE) figures based on point
in time estimate by Line Managers. They cover only FTE of staff with paid employment.</li><li>Work
Coach figures include both Universal Credit Work Coaches and Existing Benefit Work
Coaches. They do not include Work Coach Team Leaders and Disability Employment Advisers.</li><li>The
number of colleagues employed in these directorates is unpublished management information,
collected and intended for internal departmental use and has not been quality assured
to National Statistics or Official Statistics publication standard. As the Department
holds the information, we have released it.</li></ul><p> </p><p> </p><p>Average caseload
of a Work Coach</p><p> </p><p>The table below shows the average number of Universal
Credit customers in the Intensive Work Search regime per Universal Credit work coach
FTE across Great Britain in March 24.</p><p> </p><table><tbody><tr><td><p><strong>
</strong></p></td><td><p><strong>March 24</strong></p></td></tr><tr><td><p><strong>People
on UC (Intensive Work Search only)</strong></p></td><td><p>1,495,380</p></td></tr><tr><td><p><strong>Number
of UC work coaches (FTE)</strong></p></td><td><p>15,290</p></td></tr><tr><td><p><strong>Intensive
Work Search customers per UC work coach (FTE)</strong></p></td><td><p>100</p></td></tr></tbody></table><p>
</p><p>Data sources: Work coach FTE - DWP’s internal Activity Based Model, People
on UC - Stat-Xplore (<a href="https://stat-xplore.dwp.gov.uk" target="_blank">https://stat-xplore.dwp.gov.uk</a>)</p><p>
</p><p> </p><p> </p><p>Please note, the Department does not use caseload per Work
Coach to estimate the number of Work Coaches required nationally or locally. Not all
UC claimants have a Work Coach, but we have provided the number of Intensive Work
Search customers per UC Work Coach as most of this group do. The Department has complex
models to estimate the resource required in Jobcentres at a national level. These
models cover activities across all DWP customer groups and job roles.</p><p> </p><p>The
Department continually impacts and assesses the service being offered to customers.
Staff numbers, including the number of Work Coaches, and demand for Jobcentre services
are reviewed on an ongoing basis, in line with the latest economic and benefit forecasts.</p><table><tbody><tr><td><p>
</p></td></tr></tbody></table><p> </p><p><strong>Notes on the figures: </strong></p><p>
</p><p>All figures have been rounded to the nearest 10 and cover Great Britain</p><p>
</p><p>People on UC</p><p> </p><ul><li>The number of Universal Credit claimants includes
those who have started Universal Credit (completed the Universal Credit claim process
and accepted their Claimant Commitment) and have not had a closure of their claim
recorded for this spell, up to the 'count date' (second Thursday in each month).</li><li>A
closure of their claim would be recorded either at the request of the individual or
if their entitlement to Universal Credit ends, for example, if they no longer satisfy
the financial conditions to receive Universal Credit as they have capital over £16,000.</li><li>Labour
market regime is based on an individual's circumstances on the count date. More information
on the Labour Market Regime can be found using the following link:</li></ul><p><a
href="http://data.parliament.uk/DepositedPapers/Files/DEP2019-0465/Labour_Market_regimes_v9.0.pdf"
target="_blank">Labour Market Regimes</a></p><p> </p><p>FTE</p><p> </p><ul><li>Data
is correct as at the end of March 24.</li><li>Figures were derived from the Department’s
Activity Based Model (ABM), which provides Full Time Equivalent (FTE) figures based
on point in time estimate by Line Managers. They cover only FTE of staff with paid
employment.</li><li>Work Coach figures include only Universal Credit Work Coaches.
The figures do not include Work Coach Team Leaders and Disability Employment Advisers.</li><li>The
number of colleagues employed in these directorates is unpublished management information,
collected and intended for internal departmental use and has not been quality assured
to National Statistics or Official Statistics publication standard. As the Department
holds the information, we have released it.</li><li>UC work coach FTE includes the
following ABM categories - (DWP) Reasonable Adjustment (W&H Pilot), (UCJC) 50PLUS
Work Coach, (UCJC) IWP Work Coach, (UCJC) Learning Premium, (UCJC) UC 18-24 Work Coach,
(UCJC) New Style ESA Work Coach, (UCJC) New Style JSA Work Coach, (UCJC) UC Enhanced
Work Coach – SE, (UCJC) UC Start Up Training, (UCJC) UC Work Coach Accreditation,
(UCJC) UC Work Coach Group Sessions, (UCJC) UC Work Coach, (UCJC) Work Capability
Assessment Referrals, (UCJC) Youth Employability Coach, and (UCJC) Youth Hub Work
Coach.</li></ul><p><strong> </strong></p><p><strong> </strong></p>
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