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1717908

registered interest
date	14/05/2024
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Bereavement Benefits
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if he will make an assessment of the potential merits of (a) creating a team in his Department that specifically supports bereaved benefit claimants and (b) providing training to all staff in his Department on bereavement support.
tabling member constituency	Linlithgow and East Falkirk
tabling member printed	Martyn Day
uin	26180
answer	answer is ministerial correction date of answer 22/05/2024 answer text <p>DWP provides a cross government service called Tell Us Once. The Tell Us Once service allows bereaved citizens to inform all the relevant government departments when someone dies. This is available on gov.uk. <a href="https://www.gov.uk/after-a-death/organisations-you-need-to-contact-and-tell-us-once?step-by-step-nav=4f1fe77d-f43b-4581-baf9-e2600e2a2b7a" target="_blank">What to do after someone dies: Tell Us Once - GOV.UK (www.gov.uk)</a>. Bereaved claimants who are unable to use the online service via Gov.uk can contact the DWP Bereavement Service on 0800 151 2012, to cancel the person’s benefits and entitlements, including their State Pension. The service will also signpost bereaved claimants who may be eligible for help with funeral costs or other benefits such as bereavement support payment.</p><p> </p><p>All colleagues undergo a comprehensive learning journey when they join the DWP. The learning provides staff with the knowledge and skills to enable them to treat each claimant as an individual regardless of additional or complex needs.</p><p> </p><p>In addition, DWP offer training on Vulnerable Customers and Complex Needs, which is available to all colleagues in DWP. This learning product includes specific bereavement content including:</p><ul><li>explain the effects bereavement might have on our customers.</li><li>provide examples of good practice when talking to recently bereaved customers.</li><li>state the sources of help that are available to customers.</li></ul> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 22/05/2024 16:09:50 answering member 3926 label Biography information for Paul Maynard
tabling member	4488 label Biography information for Martyn Day

1713126

registered interest
date	23/04/2024
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Carer's Allowance: Overpayments
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the highest value overpayment has been for Carer’s Allowance in the (a) 2021-22, (b) 2022-23 and (c) 2023-24 financial years.
tabling member constituency	Linlithgow and East Falkirk
tabling member printed	Martyn Day
uin	23253
answer	answer is ministerial correction date of answer 01/05/2024 answer text <p>Claimants have a responsibility to ensure they are entitled to benefits they claim and to inform the DWP of any changes in their circumstances that could impact their award.</p><p> </p><p>Where overpayments do occur due to not being entitled to the benefit, the Department has a duty to the taxpayer to protect public funds and to ask for money to be paid back. We remain committed to working with anyone who is struggling with their repayment terms and will always look to negotiate sustainable and affordable repayment plans.</p><p> </p><p>Our most recent statistics show that Carer's Allowance overpayments relating to earnings/employment represents just 2.1% of our £3.3bn Carer’s Allowance expenditure.</p><p> </p><p>The information requested has been provided in the table below. To avoid potentially disclosing personal information, we have bucketed the values requested.</p><p> </p><table><tbody><tr><td><p><strong> Highest Value Carer’s Allowance Overpayment</strong></p></td><td><p><strong>2021/22</strong></p></td><td><p><strong>2022/23</strong></p></td><td><p><strong>2023/24</strong></p></td></tr><tr><td><p><strong>Total</strong></p></td><td><p>£60-70k</p></td><td><p>£30-40k</p></td><td><p>£40-50k</p></td></tr></tbody></table><p><strong> </strong></p><p>The data has been sourced from internal DWP management information, which is intended only to help the Department to manage its business. It is not intended for publication and has not been subject to the same quality assurance checks applied to our published official statistics.</p><p> </p><p>Note that the values represent the original overpayment amount when raised on Debt Manager. As the year relates to when the overpayment was raised as a debt for recovery, it does not necessarily relate to the period as to when benefit was overpaid. The overpayments above all span periods of many years.</p><p> </p><p>Note that the data provided is for all categories of overpayment. It is not necessarily the case that these overpayments arose due to claimants breaching the earnings limit.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 01/05/2024 15:33:32 answering member 3926 label Biography information for Paul Maynard
tabling member	4488 label Biography information for Martyn Day

1712691

registered interest
date	22/04/2024
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Women
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 16 April 2024 to Question 20473 on State Retirement Pensions: Women, what his expected timetable is to respond to the PHSO report.
tabling member constituency	Linlithgow and East Falkirk
tabling member printed	Martyn Day
uin	22994
answer	answer is ministerial correction date of answer 30/04/2024 answer text <p>In laying the report before Parliament at the end of March, the Ombudsman has brought matters to the attention of this House, and a further update to the House will be provided once the report's findings have been fully considered.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 30/04/2024 13:10:49 answering member 3926 label Biography information for Paul Maynard
tabling member	4488 label Biography information for Martyn Day

1701552

registered interest
date	16/04/2024
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Attendance Allowance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if his Department will make an assessment of the potential merits of allowing recipients of Attendance Allowance to report a change in circumstances digitally.
tabling member constituency	Linlithgow and East Falkirk
tabling member printed	Martyn Day
uin	22085
answer	answer is ministerial correction date of answer 23/04/2024 answer text <p>The modernisation of Retirement Services, which includes Attendance Allowance, forms a key part of DWP’s Service Modernisation Programme. A key objective of the programme is to understand how existing services - such as Attendance Allowance - should operate in the future and understand how and whether services, including reporting change of circumstances, can be accessed by citizens more quickly and easily online.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 23/04/2024 12:31:21 answering member 3926 label Biography information for Paul Maynard
tabling member	4488 label Biography information for Martyn Day