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1656360

registered interest
date	01/09/2023
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Railways: Ticket Offices
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what assessment he has made of the potential impact of ticket office closures on wheelchair users.
tabling member constituency	Kingston upon Hull East
tabling member printed	Karl Turner
uin	196286
answer	answer is ministerial correction date of answer 07/09/2023 answer text <p>When proposing major changes to ticket office opening hours, including closures, operators were required to take into account the adequacy of the proposed alternatives in relation to the needs of all passengers; and to include this in the notice of the proposal sent to other operators and passenger groups. All operators prepared Equality Impact Assessments and published these on their websites.</p><p> </p><p>Together with industry, we want to improve and modernise the passenger experience by moving staff out from ticket offices to provide more help and advice in customer focused roles. The consultation period has now closed, and we now expect train operators to work collaboratively with the passenger bodies in the coming weeks, to listen to the concerns raised and to refine their proposals accordingly.</p> answering member constituency Bexhill and Battle answering member printed Huw Merriman question first answered 07/09/2023 08:13:21 answering member 4442 label Biography information for Huw Merriman
tabling member	4030 label Biography information for Karl Turner

1656361

registered interest
date	01/09/2023
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Railways: Ticket Offices
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what steps he is taking to help ensure that vulnerable people are not put at risk in stations without ticket offices.
tabling member constituency	Kingston upon Hull East
tabling member printed	Karl Turner
uin	196287
answer	answer is ministerial correction date of answer 07/09/2023 answer text <p>When proposing major changes to ticket office opening hours, including closures, operators were required to take into account the adequacy of the proposed alternatives in relation to the needs of all passengers; and to include this in the notice of the proposal sent to other operators and passenger groups. All operators prepared Equality Impact Assessments and published these on their websites.</p><p> </p><p>Following the end of the consultation period the independent passenger bodies (Transport Focus and London TravelWatch) are engaging with train operators on the basis of the consultation responses they have received and the criteria they have set out. We expect train operators to work collaboratively with passenger bodies in the coming weeks, to listen to concerns raised, such as the impacts on vulnerable people, and to refine their proposals accordingly.</p><p> </p><p>As the industry takes forward vital reforms, safety and accessibility remain a top priority for all. The British Transport Police continue to support the rail network to ensure the safety and security of both passengers and rail staff.</p> answering member constituency Bexhill and Battle answering member printed Huw Merriman question first answered 07/09/2023 08:14:34 answering member 4442 label Biography information for Huw Merriman
tabling member	4030 label Biography information for Karl Turner

1656362

registered interest
date	01/09/2023
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Railways: Ticket Offices
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what steps he is taking to help ensure that assistance is provided at stations without ticket offices for people who have difficulties with automated systems.
tabling member constituency	Kingston upon Hull East
tabling member printed	Karl Turner
uin	196288
answer	answer is ministerial correction date of answer 07/09/2023 answer text <p>Together with industry, we want to improve and modernise the passenger experience by moving staff out from ticket offices to provide more help and advice in customer focused roles. The consultation period has now closed, and we expect train operators to work collaboratively with the passenger bodies in the coming weeks, to listen to the concerns raised and to refine their proposals accordingly.</p><p> </p><p>We have been clear that no currently staffed station should be unstaffed as a result of industry changes, and operators should ensure that staff are well located to meet passenger needs in future. This includes ensuring that staff remain available to help passengers use ticket vending machines, or their own devices to purchase tickets and they can assist those who need additional support or do not wish to use digital tickets. Exact staffing arrangements would vary by train operator and station and are subject to ongoing discussions with staff and their trade union representatives.</p> answering member constituency Bexhill and Battle answering member printed Huw Merriman question first answered 07/09/2023 08:05:44 answering member 4442 label Biography information for Huw Merriman
tabling member	4030 label Biography information for Karl Turner

1656363

registered interest
date	01/09/2023
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Railway Stations: Staff
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what steps he is taking to help ensure that support is available in rail stations for people who have issue with which automated systems cannot help.
tabling member constituency	Kingston upon Hull East
tabling member printed	Karl Turner
uin	196289
answer	answer is ministerial correction date of answer 07/09/2023 answer text <p>We have been clear that no currently staffed station should be unstaffed as a result of industry changes, and operators should ensure that staff are well located to meet passenger needs in future. This includes ensuring that staff remain available to help passengers use ticket vending machines, or their own devices to purchase tickets and they can assist those who need additional support or do not wish to use digital tickets. Exact staffing arrangements would vary by train operator and station and are subject to ongoing discussions with staff and their trade union representatives.</p> answering member constituency Bexhill and Battle answering member printed Huw Merriman question first answered 07/09/2023 08:06:50 answering member 4442 label Biography information for Huw Merriman
tabling member	4030 label Biography information for Karl Turner