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622155

registered interest
date	26/10/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Concentrix: Haringey
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what estimate he has made of the number of tax credit cases awaiting consideration by Concentrix in (a) Hornsey and Wood Green constituency and (b) the London Borough of Haringey.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	50323
answer	answer is ministerial correction date of answer 31/10/2016 answer text <p>HM Revenue and Customs (HMRC) is focused on resolving the outstanding cases. As at 30 October, of approximately 181,000 cases taken back by HMRC from Concentrix, around 178,000 are now finalised.</p><p> </p><p>As HMRC clears the work taken back from Concentrix, it will be working on a regional breakdown of mandatory reconsideration requests.</p> answering member constituency Battersea answering member printed Jane Ellison grouped question UIN 50324 question first answered 31/10/2016 17:35:23 answering member 3918 label Biography information for Jane Ellison
tabling member	4523 label Biography information for Catherine West

622156

registered interest
date	26/10/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Concentrix: Haringey
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, how many people in (a) Hornsey and Wood Green constituency and (b) the London Borough of Haringey have had a tax credit claim stopped by Concentrix; and how many such claims were subsequently reinstated by HM Revenue and Customs.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	50324
answer	answer is ministerial correction date of answer 31/10/2016 answer text <p>HM Revenue and Customs (HMRC) is focused on resolving the outstanding cases. As at 30 October, of approximately 181,000 cases taken back by HMRC from Concentrix, around 178,000 are now finalised.</p><p> </p><p>As HMRC clears the work taken back from Concentrix, it will be working on a regional breakdown of mandatory reconsideration requests.</p> answering member constituency Battersea answering member printed Jane Ellison grouped question UIN 50323 question first answered 31/10/2016 17:35:23 answering member 3918 label Biography information for Jane Ellison
tabling member	4523 label Biography information for Catherine West

622157

registered interest
date	26/10/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Concentrix
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, whether (a) his Department, (b) HM Revenue and Customs and (c) Concentrix have issued a formal apology for each erroneous accusation made by Concentrix against legitimate tax credit recipients.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	50325
answer	answer is ministerial correction date of answer 31/10/2016 answer text <p>Concentrix is required to respond to any complaints which relate to the quality of their handling of compliance enquiries, as distinct from complaints on the substance of these investigations which are dealt with by HM Revenue and Customs (HMRC). HMRC will issue a response to each individual complaint received and, where appropriate, an apology if the standard of service is found lacking.</p> answering member constituency Battersea answering member printed Jane Ellison question first answered 31/10/2016 16:55:31 answering member 3918 label Biography information for Jane Ellison
tabling member	4523 label Biography information for Catherine West

622158

registered interest
date	26/10/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Concentrix: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, with reference to section 13.1 of the formal contract between HM Revenue and Customs (HMRC) and SYNNEX-Concentrix Ltd, for what reasons (a) HMRC and (b) his Department has not investigated Concentrix's performance.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	50321
answer	answer is ministerial correction date of answer 31/10/2016 answer text <p>HM Revenue and Customs has regularly reviewed Concentrix’s performance delivery with regard to all aspects of the contract.</p><p> </p> answering member constituency Battersea answering member printed Jane Ellison question first answered 31/10/2016 16:57:21 answering member 3918 label Biography information for Jane Ellison
tabling member	4523 label Biography information for Catherine West

622159

registered interest
date	26/10/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Concentrix
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what estimate his Department has made of the backlog of tax credit cases which need to be dealt with by Concentrix and HM Revenue and Customs.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	50315
answer	answer is ministerial correction date of answer 03/11/2016 answer text <p>Concentrix is a wholly-owned subsidiary of SYNNEX Corporation. HM Revenue and Customs (HMRC) is not responsible for, and does not hold information on, the number of staff Concentrix has employed in the UK in each year since 2014.</p><p> </p><p>As organisations conducting activities on behalf of HMRC and handling HMRC citizen information, Concentrix and each of its sub-contractors were made aware of their obligation of confidentiality under S18 of the Commissioners for Revenue and Customs Act 2005 and the Data Protection Act. This was done by the signing of corporate and individual non-disclosure agreements at the point of employment; face to face explanations of the requirements for security and confidentiality conducted in the first instance jointly by HMRC and Concentrix trainers. Later in the contract newly recruited employees were trained by Concentrix only trainers. Non-disclosure / confidentiality agreements were also put in place.</p><p> </p><p>All of the 181,000 cases taken back by HMRC from Concentrix are now finalised. HMRC is also continuing to work through all requests for Mandatory Reconsiderations of Concentrix decisions. Concentrix is no longer responsible for checking tax credit claims on behalf of HMRC.</p> answering member constituency Battersea answering member printed Jane Ellison grouped question UIN 50302 50306 50314 question first answered 03/11/2016 17:31:09 answering member 3918 label Biography information for Jane Ellison
tabling member	4523 label Biography information for Catherine West

622160

registered interest
date	26/10/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Concentrix
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what estimate his Department has made of tax credits savings to date which were as a result of erroneous accusations by Concentrix against legitimate tax credit recipients.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	50316
answer	answer is ministerial correction date of answer 03/11/2016 answer text <p>Tax credits recipients are entitled to submit a request for Mandatory Reconsideration if a decision made by Concentrix is thought to be incorrect. Often, claimants are required to submit information that had originally been requested as part of a Mandatory Reconsideration.</p><p> </p><p>In addition, the performance of Concentrix is monitored by HM Revenue and Customs (HMRC). Any errors in tax credit awards checked by HMRC, including those where no Mandatory Reconsideration request has been submitted, are both reinstated and backdated, and so there are no savings to the Exchequer associated with these cases.</p><p> </p><p>HMRC does not have a comprehensive set of information on cases where no mandatory reconsideration has been submitted.</p> answering member constituency Battersea answering member printed Jane Ellison grouped question UIN 50476 question first answered 03/11/2016 17:26:37 answering member 3918 label Biography information for Jane Ellison
tabling member	4523 label Biography information for Catherine West

622161

registered interest
date	26/10/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Concentrix
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, on what date (a) HM Revenue and Customs and (b) his Department first received representations that Concentrix was erroneously investigating legitimate tax credit claimants and halting their payments.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	50305
answer	answer is ministerial correction date of answer 03/11/2016 answer text <p>HM Revenue and Customs receives a number of representations throughout the year on all aspects of tax credits. Representations increased significantly from mid-August onwards with regards to Concentrix.</p> answering member constituency Battersea answering member printed Jane Ellison grouped question UIN 50304 question first answered 03/11/2016 17:40:03 answering member 3918 label Biography information for Jane Ellison
tabling member	4523 label Biography information for Catherine West

622162

registered interest
date	26/10/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Revenue and Customs: Data Protection
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what support and guidance has been provided by his Department and HM Revenue and Customs to ensure that (a) Concentrix and (b) any body working on behalf of HM Revenue and Customs are aware of their obligations under the Data Protection Act.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	50306
answer	answer is ministerial correction date of answer 03/11/2016 answer text <p>Concentrix is a wholly-owned subsidiary of SYNNEX Corporation. HM Revenue and Customs (HMRC) is not responsible for, and does not hold information on, the number of staff Concentrix has employed in the UK in each year since 2014.</p><p> </p><p>As organisations conducting activities on behalf of HMRC and handling HMRC citizen information, Concentrix and each of its sub-contractors were made aware of their obligation of confidentiality under S18 of the Commissioners for Revenue and Customs Act 2005 and the Data Protection Act. This was done by the signing of corporate and individual non-disclosure agreements at the point of employment; face to face explanations of the requirements for security and confidentiality conducted in the first instance jointly by HMRC and Concentrix trainers. Later in the contract newly recruited employees were trained by Concentrix only trainers. Non-disclosure / confidentiality agreements were also put in place.</p><p> </p><p>All of the 181,000 cases taken back by HMRC from Concentrix are now finalised. HMRC is also continuing to work through all requests for Mandatory Reconsiderations of Concentrix decisions. Concentrix is no longer responsible for checking tax credit claims on behalf of HMRC.</p> answering member constituency Battersea answering member printed Jane Ellison grouped question UIN 50302 50314 50315 question first answered 03/11/2016 17:31:09 answering member 3918 label Biography information for Jane Ellison
tabling member	4523 label Biography information for Catherine West

622163

registered interest
date	26/10/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Concentrix: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, if he will publish the minutes of meetings which were held between Concentrix and (a) HM Revenue and Customs and (b) his Department for the purposes of monitoring the performance of Concentrix.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	50307
answer	answer is ministerial correction date of answer 03/11/2016 answer text <p>HM Revenue and Customs (HMRC) uses a wide range of mechanisms to monitor the performance of Concentrix. This includes active supplier management via dedicated commercial and operational teams and against defined targets, regular service delivery reviews and the collation of defined performance management information against targets.</p><p>As such, meetings (including telephone conferences) are conducted on a daily, weekly, monthly, quarterly and annual basis. HM Treasury also monitors the performance of Concentrix in conjunction with HMRC. Given these circumstances specific dates of meetings are not collated and published.</p><p>HMRC and HM Treasury do not routinely publish details of discussions with external suppliers.</p> answering member constituency Battersea answering member printed Jane Ellison grouped question UIN 50308 50309 50478 50479 50480 question first answered 03/11/2016 17:38:03 answering member 3918 label Biography information for Jane Ellison
tabling member	4523 label Biography information for Catherine West

622164

registered interest
date	26/10/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Concentrix: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, if he will publish the dates of meetings which were held between Concentrix and (a) HM Revenue and Customs and (b) his Department for the purposes of monitoring the performance of Concentrix.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	50308
answer	answer is ministerial correction date of answer 03/11/2016 answer text <p>HM Revenue and Customs (HMRC) uses a wide range of mechanisms to monitor the performance of Concentrix. This includes active supplier management via dedicated commercial and operational teams and against defined targets, regular service delivery reviews and the collation of defined performance management information against targets.</p><p>As such, meetings (including telephone conferences) are conducted on a daily, weekly, monthly, quarterly and annual basis. HM Treasury also monitors the performance of Concentrix in conjunction with HMRC. Given these circumstances specific dates of meetings are not collated and published.</p><p>HMRC and HM Treasury do not routinely publish details of discussions with external suppliers.</p> answering member constituency Battersea answering member printed Jane Ellison grouped question UIN 50307 50309 50478 50479 50480 question first answered 03/11/2016 17:38:03 answering member 3918 label Biography information for Jane Ellison
tabling member	4523 label Biography information for Catherine West