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<p>The department is committed to assessing people as quickly as possible, in order
that they receive the benefit and support they are entitled to in a timely manner.</p><p>With
all of our disability benefits, Personal Independence Payment, Employment Support
Allowance and Industrial Injuries Disability Benefits, where a claimants’ needs arising
from a long-term health condition or disability have changed, they should report that
change to the department. Once a change in circumstances has been reported, we will
always review their existing award to see whether a change is required to their award
to reflect their current needs.</p><p>We work continuously with providers to drive
improvements to overall processing times. As part of the department’s response to
the pandemic we introduced telephone and video assessments, and they continue to be
delivered alongside face-to-face and paper-based assessments.</p><p>The department
is always looking at ways to improve the assessment process and continues to work
with all the assessment providers to maximise the number of assessments completed.</p>
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