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<p>We are clear that no one should be refused access to businesses or services, including
shops or venues, because they legitimately have an assistance dog.</p><p>Under the
Equality Act 2010 (the Act), businesses that provide goods and services to the public
must not unlawfully discriminate against people who meet the Act’s definition of disability.
The Act places a duty on service providers to make reasonable adjustments to improve
access to premises, buildings and services.</p><p>This duty could include allowing
access to guide dogs or assistance dogs so that disabled customers have the same access
to goods and services and are not placed at a substantial disadvantage compared to
non-disabled customers. Failure to comply with this duty could amount to unlawful
disability discrimination.</p><p>The Equality and Human Rights Commission has published
guidance for all businesses, including service providers, on their duty towards disabled
people who own assistance/guide dogs. The guidance explains that assistance dogs should
be treated as auxiliary aids and not as pets. The guidance is available at: <a href="https://www.equalityhumanrights.com/sites/default/files/assistance-dogs-a-guide-for-all-businesses.pdf"
target="_blank">https://www.equalityhumanrights.com/sites/default/files/assistance-dogs-a-guide-for-all-businesses.pdf</a>
and makes clear that businesses and service providers should allow assistance dogs
access to buildings where dogs would normally not be permitted whenever this is reasonable.</p><p>These
duties and protections are ultimately enforceable through the courts, but as a first
step, anybody who thinks they have been discriminated against in the services offered
to them - including a failure to make reasonable adjustments - can contact the Equality
Advisory and Support Service (EASS) which provides free bespoke advice and in-depth
support to individuals with discrimination concerns via their website - <a href="http://www.equalityadvisoryservice.com"
target="_blank">http://www.equalityadvisoryservice.com</a>, or by telephone on 0808
800 0082 or by text phone on 0808 800 0084.</p>
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