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864334

registered interest
date	15/03/2018
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	Primary Care Support England
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, which Key Performance Indicators (KPI) apply to the performers list date and local medical committee area of work carried out by Primary Care Support England (PCSE); how often PCSE reported against those KPIs; which targets were reached and how many complaints were received on those targets in each of the last three years.
tabling member constituency	Bury North
tabling member printed	James Frith
uin	132818
answer	answer is ministerial correction date of answer 23/03/2018 answer text <p>Primary Care Support England services are provided by Capita Business Services Ltd under contract with NHS England. The contract contains service standards, including Key Performance Indicators (KPIs) that specify the agreed measurement and evaluation of performance delivery. The KPIs relating to patient registration, medical records, local performers list, local medical committee, pensions and general practitioner payments are attached.</p><p> </p><p>NHS England closely monitors delivery of the services against these performance standards, which are reported by Capita on a monthly basis. However, information relating to targets and complaints is commercially sensitive and therefore we are unable to provide this information.</p> answering member constituency Winchester answering member printed Steve Brine grouped question UIN 132815 132816 132817 132819 132820 question first answered 23/03/2018 14:40:56 answering member 4067 label Biography information for Steve Brine attachment 1 file name PCSE KPI List.docx title PQ132815 attached document
tabling member	4637 label Biography information for James Frith

864335

registered interest
date	15/03/2018
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	Primary Care Support England
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, which Key Performance Indicators (KPI) apply to the pensions area of work carried out by Primary Care Support England (PCSE); how often PCSE reported against those KPIs; which targets were reached and how many complaints were received on those targets in each of the last three years.
tabling member constituency	Bury North
tabling member printed	James Frith
uin	132819
answer	answer is ministerial correction date of answer 23/03/2018 answer text <p>Primary Care Support England services are provided by Capita Business Services Ltd under contract with NHS England. The contract contains service standards, including Key Performance Indicators (KPIs) that specify the agreed measurement and evaluation of performance delivery. The KPIs relating to patient registration, medical records, local performers list, local medical committee, pensions and general practitioner payments are attached.</p><p> </p><p>NHS England closely monitors delivery of the services against these performance standards, which are reported by Capita on a monthly basis. However, information relating to targets and complaints is commercially sensitive and therefore we are unable to provide this information.</p> answering member constituency Winchester answering member printed Steve Brine grouped question UIN 132815 132816 132817 132818 132820 question first answered 23/03/2018 14:40:56 answering member 4067 label Biography information for Steve Brine attachment 1 file name PCSE KPI List.docx title PQ132815 attached document
tabling member	4637 label Biography information for James Frith

864336

registered interest
date	15/03/2018
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	Primary Care Support England
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, which Key Performance Indicators (KPI) apply to the GP payments area of work carried out by Primary Care Support England (PCSE); how often PCSE reported against those KPIs; which targets were reached and how many complaints were received on those targets in each of the last three years.
tabling member constituency	Bury North
tabling member printed	James Frith
uin	132820
answer	answer is ministerial correction date of answer 23/03/2018 answer text <p>Primary Care Support England services are provided by Capita Business Services Ltd under contract with NHS England. The contract contains service standards, including Key Performance Indicators (KPIs) that specify the agreed measurement and evaluation of performance delivery. The KPIs relating to patient registration, medical records, local performers list, local medical committee, pensions and general practitioner payments are attached.</p><p> </p><p>NHS England closely monitors delivery of the services against these performance standards, which are reported by Capita on a monthly basis. However, information relating to targets and complaints is commercially sensitive and therefore we are unable to provide this information.</p> answering member constituency Winchester answering member printed Steve Brine grouped question UIN 132815 132816 132817 132818 132819 question first answered 23/03/2018 14:40:56 answering member 4067 label Biography information for Steve Brine attachment 1 file name PCSE KPI List.docx title PQ132815 attached document
tabling member	4637 label Biography information for James Frith

864338

registered interest
date	15/03/2018
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	Primary Care Support England
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, how many claims for financial loss have been made against the Primary Care Support England by (a) GPs, (b) local medical committees (c) dentists and (d) other people for each of the last three years; how many and what proportion of those claims have been settled; what the average time taken was to settle those claims; how much has been paid out in compensation; and which organisation is liable for that compensation.
tabling member constituency	Bury North
tabling member printed	James Frith
uin	132822
answer	answer is ministerial correction date of answer 23/03/2018 answer text <p>Primary Care Support England services are provided by Capita Business Services Ltd under contract with NHS England. NHS England advises that it has received the following claims for financial loss in respect of the services provided by Primary Care Support England:</p><p> </p><table><tbody><tr><td><p>General practitioners</p></td><td><p>67</p></td></tr><tr><td><p>Dentists</p></td><td><p>33</p></td></tr><tr><td><p>Local medical committees</p></td><td><p>0</p></td></tr><tr><td><p>Others</p></td><td><p>314</p></td></tr></tbody></table><p> </p><p>NHS England takes the matter of addressing claims of financial loss extremely seriously. However, given that the process of considering and deciding on claims is on-going it would be inappropriate to provide information on the duration, compensation rate and number of outstanding settlements at this point.</p> answering member constituency Winchester answering member printed Steve Brine question first answered 23/03/2018 14:44:18 answering member 4067 label Biography information for Steve Brine
tabling member	4637 label Biography information for James Frith