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<p>The Crown Prosecution Service (CPS) complaints handling procedures were inspected
by Her Majesty’s Crown Prosecution Service Inspectorate in January 2013. Recommendations
from that inspection have been implemented, which included incorporating independent
oversight. An Independent Assessor of Complaints (IAC) was appointed in May 2013.
The IAC’s role includes acting as the guardian of the CPS Feedback and Complaints
policy, and assessing the quality of complaints handling. The IAC reports his findings
annually to the CPS Board.</p><p> </p>
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