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1145798

registered interest
date	25/09/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	VFS Global: Contracts
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, pursuant to the Answer of 2 July 2019 to Question 268421, if she will publish details of the Service Levels relating to the Next Generation Visa (NGOV) Services contract delivered by VFS Global.
tabling member constituency	North East Bedfordshire
tabling member printed	Alistair Burt
uin	290786
answer	answer is ministerial correction date of answer 04/10/2019 answer text <p>In line with the Government’s commitment to transparency, the Home Office has published the VFS Global Next Generation Visa (NGOV) contract schedules on Contracts Finder (part of gov.uk).</p><p><a href="https://www.contractsfinder.service.gov.uk/Notice/2c8f6f38-6f15-46ec-9954-c8571b0f1c05?p=@FQxUlRRPT0=NjJNT08=U" target="_blank">https://www.contractsfinder.service.gov.uk/Notice/2c8f6f38-6f15-46ec-9954-c8571b0f1c05?p=@FQxUlRRPT0=NjJNT08=U</a></p><p>The Service Levels can be found in Schedule 7 of the contract. These Service Levels set out the criteria Home Office uses to assess the performance of VFS Global in handling visa and settlement applications</p><p> </p> answering member constituency South Ribble answering member printed Seema Kennedy question first answered 04/10/2019 14:46:38 answering member 4455 label Biography information for Seema Kennedy
tabling member	1201 label Biography information for Alistair Burt

1145799

registered interest
date	25/09/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	VFS Global: Contracts
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what discussions she has had on whether to extend the contract for Next Generation Visa (NGOV) Services delivered by VFS Global beyond the current expiration date of 31 March 2021.
tabling member constituency	North East Bedfordshire
tabling member printed	Alistair Burt
uin	290787
answer	answer is ministerial correction date of answer 04/10/2019 answer text <p>The Home Department are currently in discussion with the suppliers who deliver the Next Generation Outsourced Visa (NGOV) contract to review proposals for an extension beyond 2021 but no recommendations have yet been made.</p> answering member constituency South Ribble answering member printed Seema Kennedy question first answered 04/10/2019 14:45:32 answering member 4455 label Biography information for Seema Kennedy
tabling member	1201 label Biography information for Alistair Burt

1145804

registered interest
date	25/09/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	VFS Global: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many complaints her Department has received about VSF Global each year since the start of its contract with her Department in 2013.
tabling member constituency	North East Bedfordshire
tabling member printed	Alistair Burt
uin	290792
answer	answer is ministerial correction date of answer 04/10/2019 answer text <p>The performance against service standard in relation to customer complaints relating to UKVI can be found at <a href="https://www.gov.uk/government/publications/customer-service-operations-data-august-2019" target="_blank">https://www.gov.uk/government/publications/customer-service-operations-data-august-2019</a>. We do not publish statistics on complaints received in relation to individual supplier performance</p> answering member constituency South Ribble answering member printed Seema Kennedy question first answered 04/10/2019 14:44:26 answering member 4455 label Biography information for Seema Kennedy
tabling member	1201 label Biography information for Alistair Burt