Show Search Form

Search Results

registered interest	true false
date	exactly: or between: and
answering body
answering dept id
answering dept short name
answering dept sort name
hansard heading
house id
legislature	pref label
question text
tabling member constituency
tabling member printed
uin
answer	is ministerial correction true false date of answer exactly: or between: and answer text answering member constituency answering member printed grouped question UIN question first answered answering member label
tabling member	label

Search

1141989

registered interest
date	25/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Immigration: EU Nationals
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, pursuant to the Answer of 27 July 2019 to Question 268537 on Immigration: EU Nationals, what estimate her Department has made of the number of EU citizens from each country that have not applied for settled status.
tabling member constituency	Birmingham, Edgbaston
tabling member printed	Preet Kaur Gill
uin	282399
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>The third official statistics – ‘EU Settlement Scheme Statistics, June 2019’ – on the operation of the scheme were published on 18 July 2019, including applications received by nationality. These can be found at: <a href="https://www.gov.uk/government/statistics/eu-settlement-scheme-statistics-june-2019" target="_blank">https://www.gov.uk/government/statistics/eu-settlement-scheme-statistics-june-2019</a></p><p>The Home Office is committed to publishing more detailed quarterly statistics on the EU Settlement Scheme, alongside our Immigration Statistics, from August 2019. Home Office statisticians and officials are currently considering the content and will take into account the views of statistics users.</p> answering member constituency South Ribble answering member printed Seema Kennedy question first answered 03/09/2019 16:14:53 answering member 4455 label Biography information for Seema Kennedy
tabling member	4603 label Biography information for Preet Kaur Gill

1142107

registered interest
date	25/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Sopra Steria: Fines
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many penalties have been issued to Sopra Steria for contract non-compliance; and what the cost is of those penalties.
tabling member constituency	Cardiff Central
tabling member printed	Jo Stevens
uin	282456
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>The information is available from Contract Finder at (Full contract) <a href="https://www.contractsfinder.service.gov.uk/Notice/ec5031ea-021e-471a-86cf-af540e8d8efa%20" target="_blank">https://www.contractsfinder.service.gov.uk/Notice/ec5031ea-021e-471a-86cf-af540e8d8efa </a>and specifically Service levels and Performance Indicators at Schedule 7 of the contract.</p> answering member constituency South Ribble answering member printed Seema Kennedy question first answered 03/09/2019 16:18:23 answering member 4455 label Biography information for Seema Kennedy
tabling member	4425 label Biography information for Jo Stevens

1141649

registered interest
date	24/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	HM Passport Office: Sopra Steria
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what assessment he has made of the (a) quality and (b) value for money of services provided by Sopra Steria for HM Passports Office; and if he will make a statement.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	281609
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>The contract with Sopra Steria for the provision of BPO services contains clauses and performance measures (KPIs) designed to ensure the timeliness and quality of service provision. HMPO has a rigorous contract compliance regime in place supported by a dedicated Supplier Management Team with responsibility for ensuring the provider delivers to the required performance standards set out in the contract.</p><p>The contract also requires Sopra Steria to maintain an “Open Book” policy. This provides HMPO with transparency of costs and allows HMPO to closely monitor costs and to ensure value for money.</p> answering member constituency South Ribble answering member printed Seema Kennedy question first answered 03/09/2019 16:12:43 answering member 4455 label Biography information for Seema Kennedy
tabling member	410 label Biography information for Jon Trickett

1141650

registered interest
date	24/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	HM Passport Office: Contracts
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what assessment his Department has made of the potential savings to the public purse of producing an in-house bid for HM Passport Office work.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	281610
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>The Department considered a range of options before launching the ongoing procurement for Scanning Validation and Storage services, which included assessing bringing these services in house.</p><p>It was determined that the specialist technology required to efficiently and accurately validate and scan documents submitted to Her Majesty’s Passport Office was more cost effectively accessed via an outsourced contract than by the Department procuring and supporting this technology directly.</p><p> </p> answering member constituency South Ribble answering member printed Seema Kennedy question first answered 03/09/2019 16:10:53 answering member 4455 label Biography information for Seema Kennedy
tabling member	410 label Biography information for Jon Trickett

1141651

registered interest
date	24/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	HM Passport Office: Contracts
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, whether the options analysis for HM Passports Office produced by his Department assessed the merits of returning outsourced work to in-house.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	281611
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>The Department considered a range of options before launching the ongoing procurement for Scanning Validation and Storage services, which included assessing bringing these services in house.</p><p>It was determined that the specialist technology required to efficiently and accurately validate and scan documents submitted to Her Majesty’s Passport Office was more cost effectively accessed via an outsourced contract than by the Department procuring and supporting this technology directly.</p> answering member constituency South Ribble answering member printed Seema Kennedy question first answered 03/09/2019 16:22:39 answering member 4455 label Biography information for Seema Kennedy
tabling member	410 label Biography information for Jon Trickett

1141778

registered interest
date	24/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas: Applications
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, for what reasons visa applicants are unable to access a local rate 0330 number to contact UK Visa and Citizenship Application Services until they have succeeded in making such an application; what estimate his Department has made of the number of people who have had to use the premium rate telephone number; and how much revenue was received in revenue from that premium rate number in the last 12 months.
tabling member constituency	Liverpool, Wavertree
tabling member printed	Luciana Berger
uin	281734
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>The Home Office holds limited information relating to the number of customers who have used the premium line number to contact the UK Visa and Citizenship Application Services. In total, 13937 calls have been made to 0900 premium line number from the start of the UKVCAS contract in November 2018. This represents 5% of UKVCAS customers who made an application during this time period. The Home Office does not hold details of the revenue generated through calls made to the premium rate number.</p><p>The premium line referenced is an optional added value service, which offers general support to customers, before, during and after their appointment and assists them in finding information and choosing which Service Point to attend. The service utilises a premium rate (09) telephone number, registered with Ofcom and offers full cost transparency. Customers who do not wish to avail themselves of this chargeable service, may also contact SSL via their website, where they can choose from two options “make an enquiry” or “make a complaint”. Once an appointment has been booked a ‘0330’ number is provided to customers to support with appointment-related queries. The ‘0330’ number is not for general queries relating to the service.</p> answering member constituency South Ribble answering member printed Seema Kennedy question first answered 03/09/2019 16:18:24 answering member 4455 label Biography information for Seema Kennedy
tabling member	4036 label Biography information for Luciana Berger

1141779

registered interest
date	24/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas: Applications
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, when his Department has had meetings with Sopra Steria Ltd on the UK Visa and Citizenship Application Services in the last 12 months; and what was discussed at those meetings.
tabling member constituency	Liverpool, Wavertree
tabling member printed	Luciana Berger
uin	281735
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>The Home Office regularly meets with Sopra Steria Ltd to discuss a range of issues however the content of these discussions is commercially sensitive and therefore we are unable to disclose this information.</p><p>The contract has, within the terms and conditions, a schedule that specifically covers the governance and contract management of the service operation. This is set out in schedule 8 of the contract and can be found using the following link - <a href="https://www.contractsfinder.service.gov.uk/Notice/Attachment/a2ace827-80ca-46df-9fa3-e8eeec62519a" target="_blank">https://www.contractsfinder.service.gov.uk/Notice/Attachment/a2ace827-80ca-46df-9fa3-e8eeec62519a</a></p> answering member constituency South Ribble answering member printed Seema Kennedy question first answered 03/09/2019 16:07:57 answering member 4455 label Biography information for Seema Kennedy
tabling member	4036 label Biography information for Luciana Berger

1141780

registered interest
date	24/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas: Applications
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, if he will undertake a full review of the service and performance of Sopra Steria Ltd regarding the UK Visa and Citizenship Application Services.
tabling member constituency	Liverpool, Wavertree
tabling member printed	Luciana Berger
uin	281736
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>The contract with Sopra Steria for the provision of Front End Services contains clauses and performance measures (KPIs) designed to ensure the timeliness and quality of service provision.</p><p>This also includes the contract management and governance schedule as described above supported by a dedicated Supplier Management Team with responsibility for ensuring the provider delivers to the required performance standards set out in the contract.</p> answering member constituency South Ribble answering member printed Seema Kennedy question first answered 03/09/2019 16:08:12 answering member 4455 label Biography information for Seema Kennedy
tabling member	4036 label Biography information for Luciana Berger

1141782

registered interest
date	24/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas: Applications
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, which organisations his Department has advertised information to outlining that visa applicants wishing to extend their leave to remain will not be penalised in cases where they have had to wait for an appointment at a UK Visa and Citizenship Application Services service point; and how that information has been publicised.
tabling member constituency	Liverpool, Wavertree
tabling member printed	Luciana Berger
uin	281737
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>Information about biometric enrolment timescales for UKVCAS customers is publicised to applicants as part of the online application process on GOV.UK.</p><p>If the applicant does not enrol biometrics within this period they are sent a reminder and are given a further period in which to enrol.</p><p>If the applicant does not enrol their biometrics within these timescales their application is deemed as invalid and could be rejected. Prior to any action to reject the application UKVI would check to confirm whether an appointment to enrol has been booked. UKVI would not reject an application because the applicant had to wait for an appointment</p> answering member constituency South Ribble answering member printed Seema Kennedy question first answered 03/09/2019 16:06:28 answering member 4455 label Biography information for Seema Kennedy
tabling member	4036 label Biography information for Luciana Berger

1140977

registered interest
date	22/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas: Applications
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what representations he has received on the efficiency of the UK Visa and Citizenship Application Services online appointment booking system; and if he will make a statement.
tabling member constituency	Liverpool, Riverside
tabling member printed	Dame Louise Ellman
uin	280157
answer	answer is ministerial correction date of answer 31/07/2019 answer text <p>Sopra Steria Ltd (SSL) monitors the performance of the UKVCAS website and regularly reviews feedback from customers to ensure the website meets their needs and expectations.</p><p>So far, since service inception in November, the following improvements have been made to the online booking system:</p><p><br>- more detailed information in the FAQs section to help customers resolve problems <br>- improved visibility of appointments by expanding the number of locations that customers can view from four to eight. <br>- extended period for customers booking appointments from four to six weeks for core service points and from two to four weeks for enhanced service points.</p> answering member constituency South Ribble answering member printed Seema Kennedy grouped question UIN 280162 question first answered 31/07/2019 15:27:16 answering member 4455 label Biography information for Seema Kennedy
tabling member	484 label Biography information for Dame Louise Ellman