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<p>We are not aware of IT issues that are affecting our processes for reimbursement
or refunds. Where customers are experiencing an issue, they should contact us so we
can investigate and take any necessary steps to rectify and identify if there is a
root cause.</p><p>Customers can either contact us at <a href="https://www.gov.uk/contact-ukvi-inside-outside-uk"
target="_blank">Contact UK Visas and Immigration for help - GOV.UK (www.gov.uk)</a>
or request a refund via our online application system.</p>
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