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1129846

registered interest
date	04/06/2019
answering body	Ministry of Housing, Communities and Local Government
answering dept id	7
answering dept short name	Housing, Communities and Local Government
answering dept sort name	Housing, Communities and Local Government
hansard heading	Redrow Homes: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Housing, Communities and Local Government, how many complaints his Department has received on Redrow Housing developments in each of the last five years.
tabling member constituency	Harrow West
tabling member printed	Gareth Thomas
uin	259834
answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>The Government is committed to promoting fairness and transparency for leaseholders and residential freeholders and ensuring that consumers are protected from abuse and poor service. The Department does not collect data on complaints it receives relating to specific developers or management companies.</p><p>In the Government’s response to its consultation <em>Strengthening redress in housing </em>we committed to creating a new Housing Complaints Resolution Service to act as a single point of access to redress for housing consumers. In October 2018 we announced a New Homes Ombudsman for buyers of new build homes, and our intention to bring forward legislation to close the gaps in redress services for consumers including to require all private landlords to sign up to a redress scheme.</p> answering member constituency South Derbyshire answering member printed Mrs Heather Wheeler grouped question UIN 259835 question first answered 11/06/2019 09:28:21 answering member 4053 label Biography information for Mrs Heather Wheeler
tabling member	177 label Biography information for Gareth Thomas

1129847

registered interest
date	04/06/2019
answering body	Ministry of Housing, Communities and Local Government
answering dept id	7
answering dept short name	Housing, Communities and Local Government
answering dept sort name	Housing, Communities and Local Government
hansard heading	Redrow Homes: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Housing, Communities and Local Government, how many complaints his Department received on management companies employed by Redrow Housing developments in each of the last five years.
tabling member constituency	Harrow West
tabling member printed	Gareth Thomas
uin	259835
answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>The Government is committed to promoting fairness and transparency for leaseholders and residential freeholders and ensuring that consumers are protected from abuse and poor service. The Department does not collect data on complaints it receives relating to specific developers or management companies.</p><p>In the Government’s response to its consultation <em>Strengthening redress in housing </em>we committed to creating a new Housing Complaints Resolution Service to act as a single point of access to redress for housing consumers. In October 2018 we announced a New Homes Ombudsman for buyers of new build homes, and our intention to bring forward legislation to close the gaps in redress services for consumers including to require all private landlords to sign up to a redress scheme.</p> answering member constituency South Derbyshire answering member printed Mrs Heather Wheeler grouped question UIN 259834 question first answered 11/06/2019 09:28:21 answering member 4053 label Biography information for Mrs Heather Wheeler
tabling member	177 label Biography information for Gareth Thomas

1129848

registered interest
date	04/06/2019
answering body	Ministry of Housing, Communities and Local Government
answering dept id	7
answering dept short name	Housing, Communities and Local Government
answering dept sort name	Housing, Communities and Local Government
hansard heading	Veterans: Housing
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Housing, Communities and Local Government, how much his Department has spent in each of the last five years on accommodation for homeless veterans; and if he will make a statement.
tabling member constituency	Harrow West
tabling member printed	Gareth Thomas
uin	259836
answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>Our veterans play a vital role in keeping our country safe and many have dedicated their lives to the services. For those who fall on hard times it is only right that we give them all the support they need to put a roof over their head.</p><p>We recognise that there are limited statistics on homelessness; that is the why the MOD and MHCLG are working together to gather more comprehensive data on this issue. The Combined Homelessness and Information Network (CHAIN) statistics suggest that 3 per cent of the rough sleeping population in London have served in the Armed Forces and other independent research shows that the rough sleeping figures for veterans are around 3-4 per cent across the UK. The same research shows that an individual is less likely to be homeless if they have served in the Armed Forces.</p><p>There are, however, a number of existing support services available to veterans who are, or at risk of homelessness. This includes, the Veterans Gateway, an online web and telephone resource for veterans, within which is a housing specialist who has up-to-date information of any vacancies with the 4,000+ homes in the country specifically ringfenced for Veterans.</p><p>This is in addition to the £1.2 billion my Department has now committed to tackling all forms of homelessness and rough sleeping. This includes £1 million of specific funding targeted at ensuring veterans receive the right support and guidance required to ensure more veterans are prevented from becoming homeless.</p><p>In April 2018, we also introduced the Homelessness Reduction Act, its Duty to Refer requires public bodies to refer members of the armed forces, who maybe homeless or threatened with homelessness in England, to a local housing authority within 56 days, having gained the individual’s consent. A person who is vulnerable as a result of having been a member of Her Majesty’s regular armed forces (a veteran) has priority need for accommodation and will be housed by a local authority if they become homeless.</p><p> </p><p> </p> answering member constituency South Derbyshire answering member printed Mrs Heather Wheeler question first answered 11/06/2019 09:25:18 answering member 4053 label Biography information for Mrs Heather Wheeler
tabling member	177 label Biography information for Gareth Thomas

1125289

registered interest
date	08/05/2019
answering body	Ministry of Housing, Communities and Local Government
answering dept id	7
answering dept short name	Housing, Communities and Local Government
answering dept sort name	Housing, Communities and Local Government
hansard heading	Sleeping Rough: Veterans
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Housing, Communities and Local Government, what plans he has to implement a data collection exercise system of similar quality to the Greater London Authority’s Combined Homelessness and Information Network throughout England to allow accurate data capture on the number of rough sleeping veterans; and if he will make a statement.
tabling member constituency	Harrow West
tabling member printed	Gareth Thomas
uin	251879
answer	answer is ministerial correction date of answer 16/05/2019 answer text <p>Our veterans play a vital role in keeping our country safe and we are committed to ensuring that they are provided with all the support they need to successfully adjust back into civilian life.</p><p>In March we allocated an additional £1 million of bespoke funding to support ex-members of the armed forces who are or are at risk of becoming homeless. The funding has been allocated between the Combined Authorities and the Greater London Authority, and will be used to develop new services and support them in engaging with existing service provision.</p><p>As recommended by the UKSA, we have included CHAIN (Combined Homelessness and Information Network) statistics within the Rough Sleeping Statistics release. Overall, 7 per cent of people seen sleeping rough by outreach workers across London during 2017/18 had served in the armed forces at some point in their lives. 3 per cent of these were UK nationals - around 135 people. Although CHAIN offers more information on the flows and characteristics of people rough sleeping, data quality is influenced by the number of outreach workers active on any one night. Therefore a local authority which does not have a commissioned outreach team may appear to have fewer rough sleepers than an adjacent borough which does have an active outreach service.</p><p>MHCLG is actively encouraging local authorities with significant numbers of rough sleepers to improve their year-round data. We are working collaboratively with local authorities to develop improved homelessness data and outcomes that can measure progress in reducing rough sleeping and homelessness.</p><p>In April 2018, we introduced a new data capture tool called H-CLIC. H-CLIC captures information on all those who engage with local authority homelessness services and will collect information on the support needs of a household, including support need resulting from being in the armed forces.</p><p>We are also establishing local data pilots which will seek to improve the evidence on rough sleeping in some areas. These data pilots will help to provide a richer picture on the characteristics of rough sleepers in some areas.</p><p>The Government is committed to reducing homelessness and rough sleeping. No one should ever have to sleep rough. That is why last summer we published the cross-government Rough Sleeping Strategy. This sets out an ambitious £100 million package to help people who sleep rough now, but also puts in place the structures that will end rough sleeping once and for all.</p><p>We have committed over £1.2 billion to tackle homelessness and rough sleeping over the spending review period. In its first year, our Rough Sleeping Initiative provided over 1,750 new bed spaces and 500 staff. This year we have expanded the RSI with investment of £46 million for 246 areas – providing funding for an estimated 2,600 bed spaces and 750 staff.</p> answering member constituency South Derbyshire answering member printed Mrs Heather Wheeler question first answered 16/05/2019 09:20:32 answering member 4053 label Biography information for Mrs Heather Wheeler
tabling member	177 label Biography information for Gareth Thomas