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<p>Over the next few months HM Revenue & Customs (HMRC) will be migrating its
existing telephone services to a new telephony platform. This will improve the way
that the queuing systems work and, over time, will lead to reduced wait times.</p><p>
</p><p>HMRC is also looking at a number of initiatives to improve customer service
and wait times. These include: greater flexible working across HMRC to improve its
response to particular peaks in demand; and investing in online and digital services
for the future, opening up a wider variety of channels.</p><p> </p><p> </p><p> </p><p>All
HMRC helplines, including those for Tax Credit Helpline are landline numbers.</p><p>
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