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<p>The Department is offering a range of support to anyone affected by the closure
of Thomas Cook, through our Rapid Response Service (RRS) and wider services. This
is designed to give practical support and advice to employers and their employees
when faced with redundancy.</p><p> </p><p>The RRS is delivered in partnership with
a range of national and local partners, including National Careers Service and local
service providers. It was mobilised for former Thomas Cook employees to help people
find a new job as soon as possible by offering tailored and individual support. Each
Jobcentre Plus district area deploys resources according to the local situation and
the needs of their claimants.</p><p> </p><p>In addition, Citizens Advice (England
and Wales) and Citizens Advice Scotland continue to deliver ‘Help to Claim’ support
to claimants making a new Universal Credit claim. Help to Claim have offered locally
tailored support to former Thomas Cook employees in need of assistance face to face,
and through prioritised telephony and web-chat channels.</p><p> </p><p>The Department
keeps information we provide surrounding redundancies under review. This includes
how we explain RRS and entitlements to benefits such as New Style Jobseeker’s Allowance
and Universal Credit. We are committed to having the right level of resource in place
to support and direct people to the correct benefit type.</p>
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