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<p>Customers previously served by Easterhouse and Parkhead Jobcentres are now served
by Shettleston Jobcentre. A number of activities have been undertaken in Shettleston
Jobcentre to improve digital access for customers including:</p><ul><li>Weekly sessions
in the office’s “Digi Suite” to provide help with job searching using smartphones
and tablets.</li><li>On-going customer sessions on digitally compiling a CV.</li><li>On-going
customer sessions on managing their Universal Credit account.</li><li>Daily Drop in
sessions to help customers upload medical certificates.</li><li>Customer sessions
providing support for customers applying for on-line vacancies I.E. HMRC, Royal Mail
and Community Jobs Scotland vacancies.</li><li>Daily full-time digital support provided
for customers with Universal Credit access problems I.E. lost log in details, navigating
their account, how to use of journal message etc.</li><li>15 customer access computers
available for drop in use.</li><li>8 computers in the “Digi Suite” are available for
group sessions.</li></ul><p> </p><p>In addition, Shettleston Jobcentre has a number
of partners located within the office to provide supplementary support to customers.
This includes:</p><ul><li>Citizens Advice located in jobcentre for “Help to Claim
“.</li><li>Jobs and Business Glasgow provide additional support with CV’s, job searching,
online support and confidence building.</li><li>Momentum provide support with CV’s,
Job searching, online support and confidence building.</li></ul><p> </p><p>All MPs
are encouraged to visit and engage with their local Jobcentres and the Service Leaders
to keep up to date with innovations.</p>
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