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1011519

registered interest
date	21/11/2018
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	HM Courts and Tribunals Service: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, what the average waiting time is for someone who telephones HM Courts and Tribunal Service to contact the First-tier Tribunal (Social Security and Child Support) service.
tabling member constituency	Wirral West
tabling member printed	Margaret Greenwood
uin	194166
answer	answer is ministerial correction date of answer 26/11/2018 answer text <p>We have increased the number of staff at the contact centre to meet the increasing workload, with new employees fully trained by November.</p><p> </p><p>The current average wait time for someone who telephones HM Courts and Tribunals Service to contact the First-tier Tribunal (Social Security and Child Support) service is nine minutes and sixteen seconds (an average for the month of November 2018 to date)</p> answering member constituency South East Cambridgeshire answering member printed Lucy Frazer question first answered 26/11/2018 15:48:25 answering member 4517 label Biography information for Lucy Frazer
tabling member	4400 label Biography information for Margaret Greenwood

1011659

registered interest
date	21/11/2018
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Legal Aid Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, whether he plans to consult specialist bereavement organisations on Government policy to support bereaved families in seeking legal aid.
tabling member constituency	Wantage
tabling member printed	Mr Edward Vaizey
uin	194118
answer	answer is ministerial correction date of answer 26/11/2018 answer text <p>As part of its review of legal aid for inquests, over the summer my Department carried out a call for evidence exercise, conducted surveys of key stakeholders, and officials met bereaved people as well as groups which represent their interests.</p><p>The Department is now considering the responses and other feedback. Any significant changes to policy will be presented in a public consultation as part of the final report, in which anyone interested in this issue including members of the public and specialist bereavement organisations will be invited to respond to this consultation exercise. We intend to publish the final report by the end of the year.</p> answering member constituency South East Cambridgeshire answering member printed Lucy Frazer question first answered 26/11/2018 15:53:35 answering member 4517 label Biography information for Lucy Frazer
tabling member	1580 label Biography information for Lord Vaizey of Didcot