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<p>The Senior Deputy Speaker has asked me, as Chair of the Services Committee, to
respond on his behalf. The Chief Information Officer and Managing Director of the
Parliamentary Digital Service has noted Members’ dissatisfaction with the existing
telephone handset solution expressed in the House of Lords’ Member Survey and has
accepted the need to take remedial action.</p><p>An investment programme mandate to
replace the current service which is now end of life has been recently approved by
the bicameral Digital Strategy Board and will formally begin over the summer recess
with the development of a business case alongside continued market research and implementation
planning. The programme will prioritise addressing Members’ clear dissatisfaction
with the telephone handsets. The programme has begun engaging with Members to ensure
that the replacement solution addresses the dissatisfaction and will continue to do
so after the summer recess.<br></p><p>At its meeting on the 26 May the Services Committee
was advised that the project timelines had not yet been defined but it was expected
that all user migration would be completed by the end of 2023.</p>
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