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1150640

registered interest
date	17/10/2019
answering body	The Senior Deputy Speaker
answering dept id	204
answering dept short name
answering dept sort name	Senior Deputy Speaker (HoL)
hansard heading	House of Lords: Restaurants
house id	2
legislature	25277 pref label House of Lords
question text	To ask the Senior Deputy Speaker what was the cost of this year's refurbishment of the House of Lords' River Restaurant.
tabling member printed	Lord Palmer
uin	HL216
answer	answer is ministerial correction date of answer 30/10/2019 answer text <p>The Senior Deputy Speaker has asked me, as Chair of the Services Committee, to respond on his behalf. A full refurbishment of the seating area, fridges and payment stands in the River Restaurant was carried out in September and October 2019. The new design has increased the number of available seats by four and improved the accessibility and flow of the area.</p><p> </p><p>The costs for this project are laid out below:</p><p> </p><p>Enabling and redecoration works: £35,000</p><p>Equipment and fittings: £83,207</p><p><strong> </strong></p><p><strong>Total Cost of Project: £118,207 </strong></p> answering member printed Lord Laming question first answered 30/10/2019 12:33:18 answering member 2079 label Biography information for Lord Laming
tabling member	3192 label Biography information for Lord Palmer

1109570

registered interest
date	03/04/2019
answering body	The Senior Deputy Speaker
answering dept id	204
answering dept short name
answering dept sort name	Senior Deputy Speaker (HoL)
hansard heading	House of Lords Library: Magazine Press
house id	2
legislature	25277 pref label House of Lords
question text	To ask the Senior Deputy Speaker what was the total cost of the production of Issue 1 of the House of Lords Library magazine The Library, published in April; and what estimate he has made of the future costs of the publication of that magazine.
tabling member printed	Lord Palmer
uin	HL15039
answer	answer is ministerial correction date of answer 11/04/2019 answer text <p>The total cost of production for issue 1 of the House of Lords Library Magazine <em>The Library</em> published in April was £2,642.50 plus VAT (template and printing). The magazine is available in print and digitally, and the cost of future issues will therefore depend upon the demand for printed copies. Likely subscriber numbers indicate a cost for printing of £185 plus VAT per issue, and it is expected that <em>The Library</em> will be published approximately nine times per year.</p> answering member printed Lord Laming question first answered 11/04/2019 12:56:25 answering member 2079 label Biography information for Lord Laming
tabling member	3192 label Biography information for Lord Palmer

891845

registered interest
date	25/04/2018
answering body	The Senior Deputy Speaker
answering dept id	204
answering dept short name
answering dept sort name	Senior Deputy Speaker (HoL)
hansard heading	Parliament: Telephone Services
house id	2
legislature	25277 pref label House of Lords
question text	To ask the Senior Deputy Speaker what, if any, has been the annual saving to the two Houses of the outsourcing of the switchboard service; and how are the costs of that service apportioned between the two Houses.
tabling member printed	Lord Palmer
uin	HL7286
answer	answer is ministerial correction date of answer 10/05/2018 answer text <p>The Senior Deputy Speaker has asked me, as Chairman of the Services Committee, to respond on his behalf.</p><p>The saving projected when the outsourced switchboard provider, 3C Ltd, changed to Capita PLC in May 2012 was £1.53m. The saving was projected over the course of 7 years, meaning that the average forecast annual saving was £218.57k. Saving over the full 7 year term is now forecast to be £1.88m, providing an average annual saving of £269.33k. The actual saving after 6 years has been £1.45m, with an average annual saving of £242.36k.</p><p>Until 31 March 2015, 20% of costs were apportioned to the House of Lords and 80% to the House of Commons. Since 1 April 2015, 30% of costs are apportioned to the House of Lords and 70% to the House of Commons.</p><p> </p> answering member printed Lord Laming question first answered 10/05/2018 11:41:49 answering member 2079 label Biography information for Lord Laming
tabling member	3192 label Biography information for Lord Palmer

891846

registered interest
date	25/04/2018
answering body	The Senior Deputy Speaker
answering dept id	204
answering dept short name
answering dept sort name	Senior Deputy Speaker (HoL)
hansard heading	Parliament: Telephone Services
house id	2
legislature	25277 pref label House of Lords
question text	To ask the Senior Deputy Speaker what has been the saving to the two Houses arising from the changes to the opening hours of the switchboard service that were introduced in February.
tabling member printed	Lord Palmer
uin	HL7287
answer	answer is ministerial correction date of answer 10/05/2018 answer text <p>The Senior Deputy Speaker has asked me, as Chairman of the Services Committee, to respond on his behalf.</p><p>The changes made in 2017-18 to the service, including the changes in opening hours introduced in February 2018, have delivered a saving of £23.1k in the financial year 2017-18 and are forecast to deliver a saving of £124.3k in the financial year 2018-19.</p><p>The service changes included a change to the call answering Service Level Agreement from 90% of calls being answered in 10 seconds to 85% of calls being answered in 20 seconds, and a change of opening hours during sitting times and recesses, including closure on Sundays and UK Bank Holidays.  The change to the Service Level Agreement, of 85% of calls being answered in 20 seconds, remains a higher standard than the Service Level Agreements of many top companies renowned for delivering excellent service.</p> answering member printed Lord Laming question first answered 10/05/2018 11:42:54 answering member 2079 label Biography information for Lord Laming
tabling member	3192 label Biography information for Lord Palmer

769236

registered interest
date	12/10/2017
answering body	The Senior Deputy Speaker
answering dept id	204
answering dept short name
answering dept sort name	Senior Deputy Speaker (HoL)
hansard heading	House of Lords: Carpets
house id	2
legislature	25277 pref label House of Lords
question text	To ask the Senior Deputy Speaker why the carpet has been removed from the Cholmondeley Room; whether it will be replaced; and if so, when.
tabling member printed	Lord Palmer
uin	HL1970
answer	answer is ministerial correction date of answer 25/10/2017 answer text <p>The Senior Deputy Speaker has asked me, as Chairman of the Services Committee, to respond on his behalf.</p><p>The carpet in the Cholmondeley Terrace marquee was replaced with oak wooden flooring during the summer recess. This change was made alongside other improvements to the structure, including installing air conditioning and lining the roof space to improve insulation. These improvements were necessary to enhance the customer experience and reduce on-going repair costs.</p><p>The carpet in the Cholmondeley Room itself has not been altered.</p> answering member printed Lord Laming question first answered 25/10/2017 14:41:26 answering member 2079 label Biography information for Lord Laming
tabling member	3192 label Biography information for Lord Palmer

520604

registered interest
date	23/05/2016
answering body	The Lord Chairman of Committees
answering dept id	200
answering dept short name
answering dept sort name	Chairman of Committees (HoL)
hansard heading	Gaza: Sewage
house id	2
legislature	25277 pref label House of Lords
question text	To ask the Chairman of Committees how much it cost to refurbish the Cholmondeley Room toilets, and why those toilets were out of service so soon after their six-month refurbishment.
tabling member printed	Lord Palmer
uin	HL242
answer	answer is ministerial correction date of answer 06/06/2016 answer text <p>The works to the Cholmondeley Room toilets are not yet completed. They should be completed in the next month. The estimated budget is £650,000 (of which the Lords’ share is 40%).</p><p>A number of unforeseen technical difficulties mean that the works are slightly behind schedule; although two of the toilets have re-opened, some underlying problems are still being resolved.</p> answering member printed Lord Laming question first answered 06/06/2016 15:52:32 answering member 2079 label Biography information for Lord Laming
tabling member	3192 label Biography information for Lord Palmer

516999

registered interest
date	03/05/2016
answering body	The Lord Chairman of Committees
answering dept id	200
answering dept short name
answering dept sort name	Chairman of Committees (HoL)
hansard heading	House of Lords: Publications
house id	2
legislature	25277 pref label House of Lords
question text	To ask the Chairman of Committees how much the <i>Members' Personal Safety and Security</i> pamphlet cost to produce and distribute to members.
tabling member printed	Lord Palmer
uin	HL8154
answer	answer is ministerial correction date of answer 11/05/2016 answer text <p>The Lords Members’ Personal Safety and Security booklets cost £673.02 to design and print. We take the security of Members extremely seriously and regularly update our advice and guidance on the steps they can take to help keep themselves, their staff and their families safe. This was a longstanding, routine update on a booklet which has previously existed in a number of different editions.</p> answering member printed Lord Laming question first answered 11/05/2016 11:15:27 answering member 2079 label Biography information for Lord Laming
tabling member	3192 label Biography information for Lord Palmer

511877

registered interest
date	13/04/2016
answering body	The Lord Chairman of Committees
answering dept id	200
answering dept short name
answering dept sort name	Chairman of Committees (HoL)
hansard heading	House of Lords: Sanitation
house id	2
legislature	25277 pref label House of Lords
question text	To ask the Chairman of Committees why the refurbishment of the toilets outside the Cholmondeley Room has not yet been completed; and when it is expected to be completed.
tabling member printed	Lord Palmer
uin	HL7636
answer	answer is ministerial correction date of answer 20/04/2016 answer text <p>The works are due to be completed before June 2016. Alternative facilities are available down the corridor, which are signposted. The refurbishment of these toilets includes replacement of worn and damaged fixtures, and addressing a number of issues including drainage and ventilation. The Administration and Works Committee is received regular updates on progress.</p> answering member printed Lord Laming question first answered 20/04/2016 16:52:45 answering member 2079 label Biography information for Lord Laming
tabling member	3192 label Biography information for Lord Palmer

510319

registered interest
date	11/04/2016
answering body	The Lord Chairman of Committees
answering dept id	200
answering dept short name
answering dept sort name	Chairman of Committees (HoL)
hansard heading	House of Lords: Facilities
house id	2
legislature	25277 pref label House of Lords
question text	To ask the Chairman of Committees, further to his Written Answer on 23 March (HL7048) about the change of use of the Peers' TV Room, what happened to the armchairs that used to be in that room.
tabling member printed	Lord Palmer
uin	HL7525
answer	answer is ministerial correction date of answer 25/04/2016 answer text <p>The chairs are in existing storage facilities.</p> answering member printed Lord Laming question first answered 25/04/2016 12:39:29 answering member 2079 label Biography information for Lord Laming
tabling member	3192 label Biography information for Lord Palmer

510320

registered interest
date	11/04/2016
answering body	The Lord Chairman of Committees
answering dept id	200
answering dept short name
answering dept sort name	Chairman of Committees (HoL)
hansard heading	Catering and Retail Services (HL): Redundancy Pay
house id	2
legislature	25277 pref label House of Lords
question text	To ask the Chairman of Committees, further to his Written Answer on 9 November 2015 (HL3053), whether the three sous chefs who left via a voluntary exit scheme were offered voluntary redundancy pay.
tabling member printed	Lord Palmer
uin	HL7526
answer	answer is ministerial correction date of answer 20/04/2016 answer text <p>There have been no redundancies in House of Lords Catering and Retail Services. In June 2015 three sous chefs applied to take Voluntary Exit following a restructuring of back of house services and received a Voluntary Exit package.</p> answering member printed Lord Laming question first answered 20/04/2016 16:53:03 answering member 2079 label Biography information for Lord Laming
tabling member	3192 label Biography information for Lord Palmer