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<p>The Department takes seriously the need to support vulnerable claimants. We are
committed to ensuring that people who have cancer are treated with the utmost sensitivity
and care when making a claim to Universal Credit. Overall we are spending £55 billion
a year on benefits to support disabled people and people with health conditions. That’s
a record high and up £10 billion in real terms since 2010.</p><p> </p><p>For instance,
in terms of the support we provide, the UC50 questionnaire incorporates a 'light touch'
evidence gathering process for cancer patients, and makes clear that Clinical Nurse
Specialists and consultants can provide information on the form, therefore making
the claim and assessment process simpler for people with cancer. This ensures the
Department can make accurate and timely payments of Universal Credit.</p><p> </p><p>Staff
delivering Universal Credit undergo a comprehensive learning journey designed to equip
them with the tools, skills and behaviours required to provide a high quality service
to all claimants, including those who have cancer and other serious health conditions.
Colleagues receive on-going learning in their roles and have access to Universal Credit
guidance which is refreshed at regular intervals.</p><p> </p><p>It is important to
ensure those affected by cancer receive the most appropriate support and we have worked
closely with many representative organisations to improve the WCA process for those
affected. From January 2013, the categories of cancer treatments under which a claimant
can be treated as having limited capability for work-related activity (LCWRA) have
been expanded to include individuals who are awaiting, receiving, or recovering from
treatment by way of chemotherapy irrespective of route, and radiotherapy. Although
there is no automatic award, in these cases, there is a presumption that the claimant
has LCWRA, subject to suitable evidence being provided by a professional such as a
GP, oncologist or clinical nurse specialist.</p><p> </p><p>Work coaches personalise
the support they provide for each claimant based on individual need and circumstance,
including the offer of home visits or postal signing where appropriate. Local jobcentres
have the flexibility to work alongside organisations to help meet the needs of their
communities, helping our most vulnerable, at risk, claimants to access the support
they need. We also work with organisations to produce guides on specific vulnerabilities.</p>
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