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<p>DWP provides a tailored service that recognises those with complex needs at any
point throughout their journey and ensures appropriate support is quickly made available.
There is a range of support available to individuals, including a dedicated DWP telephone
line, face to face support in the local Jobcentre, and independent support through
Help to Claim, delivered by Citizens Advice and Citizens Advice Scotland.</p><p> </p><p>DWP
have developed and tested a new ‘enhanced support’ journey for ESA and Income Support
customers who require more support to claim. This process is now in place for these
customer groups and involves outbound telephony, system checks and home visits, dependent
on individual support needs.</p>
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