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<p>Border Force Heathrow does not record desk occupancy as they operate a flexible
approach in resourcing the immigration control. Fixed resources are deployed at each
terminal between the non-EEA control and the EEA/EU control and, if required, flexible
teams from across the estate are deployed to support the fixed terminal staff in times
of increased passenger flow.</p><p>This is done in advance by Border Force's central
resourcing team, matching resource levels to expected demand and on the day through
proactive management by duty managers with the aim of operating within agreed service
level agreements with the airport authority (95% of the time within 25 minutes for
EEA/EU and 95% of the time within 45 minutes for non-EEA/EU). Since 1 July 2014 Border
Force has consistently been meeting these service standards for the EEA control at
each of the Heathrow terminals.</p><p> </p><p> </p><p> </p>
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