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447253

registered interest
date	25/01/2016
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	ClearSprings Group
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many complaints her Department has received regarding services provided under contract by Clearsprings from (a) service users and (b) external parties in each of the last six years.
tabling member constituency	Cardiff South and Penarth
tabling member printed	Stephen Doughty
uin	23909
answer	answer is ministerial correction date of answer 04/02/2016 answer text <p>Within the terms of the contracts for asylum accommodation the accommodation provider is required to respond to and address complaints from service users and external parties in the first instance. Where a service user or external party is dissatisfied with the response or the measures taken to address their complaint, the complainant may escalate the issue to the Home Office.</p><p>In the years 2010 to 2015 the Home Office has received 60 complaints in total regarding services provided under contract by Clearsprings Ready Homes, broken down by each of the last six years as follows:</p><p>Year No. of complaints</p><p>2010 0</p><p>2011 0</p><p>2012 0</p><p>2013 1</p><p>2014 0</p><p>2015 59</p><p>The complaints have not been categorised to distinguish whether the complainant was a service user or external party.</p><p>On receipt, each complaint is considered, investigated and addressed. If after investigation the Home Office determines that a complaint demonstrates a failure of the contractor to comply with the required standards and the contractor fails to address the complaint there are a range of contractual sanctions that the Home Office can and do impose.</p><p>The Home Office is working with contractors to undertake profiling and trend analysis of complaints, including why there was an increase in 2015. The Home Office is also assessing whether the existing channels are sufficiently capturing service user and external party concerns.</p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 04/02/2016 15:32:27 answering member 1530 label Biography information for James Brokenshire previous answer version 41640 answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire answering member 1530 label Biography information for James Brokenshire
tabling member	4264 label Biography information for Stephen Doughty

447254

registered interest
date	25/01/2016
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	ClearSprings Group
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what the value is of contracts awarded to Clearsprings by her Department in each of the last six years.
tabling member constituency	Cardiff South and Penarth
tabling member printed	Stephen Doughty
uin	23910
answer	answer is ministerial correction date of answer 28/01/2016 answer text <p><del class="ministerial">In 2012, Clearsprings Ready Homes (CRH) were awarded 2 contracts for the provision of asylum accommodation, transport and related services. The estimated contract value over seven years (5 + 2) for each region is:</del></p><p><del class="ministerial">Wales Region – £75 million.</del></p><p><del class="ministerial">London and South of England Region - £55 million.</del></p><p><del class="ministerial">In 2006, Clearsprings were awarded 5 contracts for the provision of asylum accommodation and related services. The estimated contract value over the life of the contracts (2006 – 2012) for each of the regions was:</del></p><p><del class="ministerial">London - £88.3 million</del></p><p><del class="ministerial">South East - £25.1million</del></p><p><del class="ministerial">South West - £45.8 million</del></p><p><del class="ministerial">East of England - £17.2 million</del></p><p><del class="ministerial">Wales - £68.5 million</del></p><p><ins class="ministerial">In 2012, Clearsprings Ready Homes (CRH) were awarded 2 contracts for the provision of asylum accommodation, transport and related services. The estimated contract value over seven years (5 + 2) for each region is:</ins></p><p><ins class="ministerial">Wales Region – £55 million.</ins></p><p><ins class="ministerial">London and South of England Region - £75 million.</ins></p><p><ins class="ministerial"> </ins></p><p><ins class="ministerial">In 2006, Clearsprings were awarded 5 contracts for the provision of asylum accommodation and related services. The estimated contract value over the life of the contracts (2006 – 2012) for each of the regions was:</ins></p><p><ins class="ministerial">London - £88.3 million</ins></p><p><ins class="ministerial">South East - £25.1million</ins></p><p><ins class="ministerial">South West - £45.8 million</ins></p><p><ins class="ministerial">East of England - £17.2 million</ins></p><p><ins class="ministerial">Wales - £68.5 million</ins></p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 28/01/2016 16:04:41 question first ministerially corrected 08/03/2016 13:45:26 answering member 1530 label Biography information for James Brokenshire previous answer version 41690 answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire answering member 1530 label Biography information for James Brokenshire
tabling member	4264 label Biography information for Stephen Doughty

447264

registered interest
date	25/01/2016
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	ClearSprings Group
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many asylum seekers have been accommodated by Clearsprings on behalf of her Department in (a) Cardiff, (b) Wales and (c) the UK in each of the last six years.
tabling member constituency	Cardiff South and Penarth
tabling member printed	Stephen Doughty
uin	23912
answer	answer is ministerial correction date of answer 01/02/2016 answer text <p>Clearsprings Ready Homes provide accommodation for asylum seekers under contract with the Home Office in Wales, London and the South East and South West of the UK only.</p><p>Data provided for September each year in respect of dispersed asylum seekers as follows:</p><p> </p><table><tbody><tr><td><p>Location</p></td><td><p>Sept 2010</p></td><td><p>Sept 2011</p></td><td><p>Sept 2012</p></td><td><p>Sept 2013</p></td><td><p>Sept 2014</p></td><td><p>Sept 2015</p></td></tr><tr><td><p>Cardiff</p></td><td><p>921</p></td><td><p>856</p></td><td><p>796</p></td><td><p>915</p></td><td><p>909</p></td><td><p>1086</p></td></tr><tr><td><p>Wales</p></td><td><p>1513</p></td><td><p>1446</p></td><td><p>1306</p></td><td><p>1645</p></td><td><p>1938</p></td><td><p>2384</p></td></tr><tr><td><p>London and the South</p></td><td><p>1845</p></td><td><p>1574</p></td><td><p>1579</p></td><td><p>1683</p></td><td><p>1839</p></td><td><p>1843</p></td></tr></tbody></table><p> </p><p>Source: https://www.gov.uk/government/statistics/immigration-statistics-july-to-september-2015</p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 01/02/2016 17:59:42 answering member 1530 label Biography information for James Brokenshire previous answer version 41642 answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire answering member 1530 label Biography information for James Brokenshire
tabling member	4264 label Biography information for Stephen Doughty