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<p /> <p>Calls to claim benefit by telephone are free as the Department uses 0800
free phone numbers for these lines. The use of 0845 numbers were inherited from previous
Government and this Department has since introduced 0345 numbers, but will retain
the 0845 prefixes for the time being given it can still cost less to call these numbers
from some operators’ packages.</p><p> </p><p>Any charges that apply to these calls
will be set by the customer’s telephone or mobile operator. Charge variations will
occur due to operator packages and individual price plans. We are aware of possible
concerns about call charges to our enquiry lines so we will offer to call a customer
back if concerns are raised over the cost of the call.</p>
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