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<p>The Home Office and our accommodation providers take complaints extremely seriously
and have robust procedures in place to inspect, investigate and resolve when specific
information is received. In the first instance, issues with Asylum Accommodation should
be reported to the relevant Provider, for them to resolve. Where a Provider does not
resolve a complaint satisfactorily, or the response is considered inadequate, then
the complaint can be brought directly to UKVI, including via Migrant Help or another
representative. Our records show that between October 2016 and October 2017 UKVI have
received 68 complaints concerning G4S service to asylum seekers. These figures are
based on local management information. This information has not been quality assured
under National Statistics protocols, is subject to change and should be treated as
provisional.</p>
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