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<p>Highways England is able to consider reasons for non-compliance when customers
opt to challenge their Penalty Charge Notices (PCNs) through the relevant representations
process. Highways England considers the reasons presented on a case by case basis.
If the representation is rejected, the customer may appeal that decision through the
Traffic Penalty Tribunal.</p><p>The current compliance rate is 95 per cent, demonstrating
that the vast majority of customers are using the scheme successfully. Highways England
undertakes a variety of measures to enable and encourage compliance, providing a range
of payment options, including pre-pay accounts; allowing for payment up to midnight
the day after a crossing is made; and allowing an additional 14 days for payment for
first time offences. In addition, it also has a comprehensive signage strategy which
includes the use of advance directional signs, variable message signs and safety signs.
This is reinforced by public communications campaigns to inform drivers, both in the
UK and overseas, about the payment arrangements and the road layout.</p>
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